Claims Administrator

Check to see if any excess goods have been delivered with shortage claims

Liaise fully with credit controllers

Update systems to reflect progress of credit claims

Update Client exceptions for their authorization.

Liaise fully with customer care, operations, client, and customer re-outstanding or new claims

Monitor progress and location of all credit's claims updating outstanding credit log daily on the status of claims

Act as additional resource for pricing department during holidays, sickness and busy periods assisting in the maintenance of pricing schemes

Filing completed or cancelled claims, and yearly archiving claims with the warehouse

Contact and challenge customers for suspense stock levels from inventory report

Check non shipped order list to see if any have been delivered to the customer

Raise claims with couriers for any lost stock that has been notified within the relevant time scales

Liaise with clients for authorizations on large returns, short-dated stock and sale or return requests as per associated documents

Liaise with the client account managers with credit issues etc.

Regular monthly meetings to discuss department issues, progress, and development

Maintain standards in accordance with the Health & Safety policy

To assist the Credit Manager where necessary regarding claims

To carry out any reasonable requests as determined by Management

Handling claims for faulty products or reports of adverse events in accordance with company procedures.

Working closely with QA for any quality issues or MHRA queries with claims or collections

To ensure that all direct reports adhere to the Company Health & Safety policies/standards at all times

To ensure that all accidents and near misses are reported immediately to the HS&E Manager

To ensure that all department activity is performed in accordance with company procedures and client instructions

Comply with all applicable Standard Operating Procedures and Training Manuals in order to ensure activities are performed in compliance with relevant requirements of GDP, GMP (as applicable) and any ISO certifications held by the company.

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