Chief Operating Officer

Job Summary

Key Responsibilitiesoperational Leadership

• Oversee all hospital operations including clinical support services, administration, and ancillary departments
• Ensure efficient delivery of patient care services in line with international standards
• Optimize patient flow, capacity management, and throughput across the hospital

Strategic Planning & Execution

• Collaborate with the CEO and executive team to develop and implement strategic initiatives
• Translate organizational goals into actionable operational plans
• Lead expansion projects, service line development, and performance improvement initiatives

Quality & Compliance

• Ensure compliance with Dubai Health Authority (DHA) regulations and international accreditation standards (e.g., JCI)
• Implement and monitor quality assurance, patient safety, and risk management programs
• Drive continuous improvement using evidence-based practices and U.S. healthcare benchmarks

Financial & Business Management

• Oversee operational budgets, cost control, and revenue cycle optimization
• Monitor key performance indicators (KPIs), productivity metrics, and financial outcomes
• Identify opportunities for efficiency improvements and cost reduction

Leadership & Team Management

• Lead and mentor department heads and operational leaders
• Build a high-performance culture focused on accountability and results
• Oversee recruitment, retention, and leadership development initiatives

Stakeholder Management

• Liaise with regulatory authorities, partners, and internal stakeholders
• Support physician engagement and alignment with hospital goals
• Represent the hospital in operational and strategic forums

Qualifications & Requirements

• Master’s degree in Healthcare Administration, Business Administration (MBA), or related field
• Minimum 12–15 years of healthcare experience, with at least 5–7 years in a senior leadership role
• **Mandatory experience in U.S. acute care hospital settings** (highly preferred)
• Proven track record in hospital operations, performance improvement, and transformation
• Experience with internationally accredited hospitals (e.g., JCI)

Skills & Competencies

• Strong operational and strategic leadership
• In-depth understanding of acute care hospital workflows
• Financial acumen and data-driven decision-making
• Expertise in U.S. healthcare systems, quality metrics, and compliance standards
• Change management and organizational transformation
• Excellent communication and stakeholder management skills