Chef de projet technique / Technical Project Manager
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Key skills for this role
About the Role
Capgemini Engineering seeks a Technical Project Manager to provide domain-specific technical support for client products in the aviation sector. The role involves analyzing customer tickets, creating defect tickets, validating fixes, and updating documentation.
Key Skills for This Role
Responsibilities
- Respond to A/L tickets using the Fresh Desk tool
- Create tickets in Agility for defect corrections or new requirements in upcoming software versions
- Track tickets through analysis, development, and execution of UATs to validate delivered fixes
- Update UAT procedures for product enhancements and document UAT results for bug fixes
- Review operational documentation, including limitations notes, user guides, and release notes
- Participate in meetings with development teams to track and support development activities
- Participate in meetings with clients to follow up on agreed actions and progress
Requirements
- Experience with U.S. Federal Aviation Regulations (FAR) related to Airline Crew Legality is required
- Experience using ticketing systems
- Experience as a Technical Project Manager
- Experience managing technical teams, including reporting responsibilities
- Strong communication skills
- Proactive and solution oriented mindset
- Ability to work autonomously
- Highly motivated and engaged
- Eager and quick learner
Full Job Posting
About the Job You Are Considering
- The TPM team manages domain specific technical support for all client products used by customers.
- The TPM provides deep expertise and technical support for client products, serving as the go to product expert.
- The TPM analyzes customer feedback and product incidents to provide leadership and guidance for development activities.
Your Role
- Respond to A/L tickets using the Fresh Desk tool.
- Create tickets in Agility for defect corrections or new requirements in upcoming software versions.
- Track these tickets through analysis, development, and execution of UATs to validate delivered fixes.
- Update UAT procedures for product enhancements and document UAT results for bug fixes.
- Review operational documentation, including limitations notes, user guides, and release notes.
- Participate in meetings with development teams to track and support development activities.
- Participate in meetings with clients to follow up on agreed actions and progress.
Your Skills and Experience
- Experience with U.S. Federal Aviation Regulations (FAR) related to Airline Crew Legality is required.
- Experience using ticketing systems.
- Experience as a Technical Project Manager.
- Experience managing technical teams, including reporting responsibilities.
- Strong communication skills.
- Proactive and solution oriented mindset.
- Ability to work autonomously.
- Highly motivated and engaged.
- Eager and quick learner.
Compensation
- The base compensation range for this role in the posted location is CAD 62,874 – CAD 125,747 per year.
- Actual compensation may vary based on geographic location, education, certifications, experience, and other factors.
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