Chat support Agent (Arabic Speakers)
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Key skills for this role
About the Role
We are hiring a Chat Support Agent (Arabic Speakers) for a 12-month extendable contract in Dubai. You will handle customer queries via chat, email, and social media, ensuring high satisfaction.
Key Skills for This Role
Responsibilities
- Respond to customer queries via email, live chat, WhatsApp, and social media platforms in a timely and professional manner
- Handle customer concerns related to orders, deliveries, cancellations, returns, exchanges, and refunds
- Provide accurate information about products, promotions, and company policies
- Track and update customer cases using CRM or ticketing systems
- Coordinate with logistics, warehouse, and internal teams to resolve customer issues efficiently
- Maintain high levels of customer satisfaction and service quality
- Escalate complex issues to the relevant departments when necessary
- Monitor and respond to customer reviews and feedback
- Meet defined KPIs such as response time, resolution time, customer satisfaction, and quality standards
- Maintain accurate records of customer interactions and resolutions
Requirements
- Bachelor's degree or equivalent experience
- 1–3 years of experience in customer service, preferably in e commerce or retail
- Excellent written communication skills in English
- Strong typing and multitasking abilities
- Experience using CRM tools, ticketing systems, or customer support platforms
- Good problem solving and conflict resolution skills
- Ability to work in a fast paced environment and handle multiple customer interactions simultaneously
- Proficiency in Microsoft Office (Excel, Word, Outlook)
Full Job Posting
Job Title Chat Support Agent (Arabic Speakers)
- Type 12 months extendable
- Work Location Dubai
- Salary AED 5000 6000
- NP Immediate
- Industry E commerce
Key Responsibilities
- Respond to customer queries via email, live chat, WhatsApp, and social media platforms in a timely and professional manner.
- Handle customer concerns related to orders, deliveries, cancellations, returns, exchanges, and refunds.
- Provide accurate information about products, promotions, and company policies.
- Track and update customer cases using CRM or ticketing systems.
- Coordinate with logistics, warehouse, and internal teams to resolve customer issues efficiently.
- Maintain high levels of customer satisfaction and service quality.
- Escalate complex issues to the relevant departments when necessary.
- Monitor and respond to customer reviews and feedback.
- Meet defined KPIs such as response time, resolution time, customer satisfaction, and quality standards.
- Maintain accurate records of customer interactions and resolutions.
Requirements
- Bachelor's degree or equivalent experience.
- 1–3 years of experience in customer service, preferably in e commerce or retail.
- Excellent written communication skills in English.
- Strong typing and multitasking abilities.
- Experience using CRM tools, ticketing systems, or customer support platforms.
- Good problem solving and conflict resolution skills.
- Ability to work in a fast paced environment and handle multiple customer interactions simultaneously.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
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