Change Manager
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Key skills for this role
Role Overview
BSI is seeking an experienced Change Manager to deliver change across two major transformation programmes in its Labs business.
The role primarily supports Labs Digitalisation, including LIMS and Simulated Testing implementation, and also supports the RED Labs Programme and transition to a new facility.
The role requires visible engagement with laboratory and technical teams, including workshops, stakeholder sessions, and on-site activity.
Key Skills for This Role
Full Job Posting
About the Role
BSI is seeking an experienced Change Manager to deliver change across two major transformation programmes in its Labs business.
The role primarily supports Labs Digitalisation, including LIMS and Simulated Testing implementation, and also supports the RED Labs Programme and transition to a new facility.
The role requires visible engagement with laboratory and technical teams, including workshops, stakeholder sessions, and on-site activity.
Location and Working Pattern
- The position is based in Hemel Hempstead and follows a hybrid working pattern.
- A minimum of two days per week on-site is required at the Hemel Hempstead office.
Responsibilities
- Develop and deliver change strategy and plans for LIMS and Simulated Testing deployment.
- Support people, process, and ways-of-working impacts for the RED Labs Programme.
- Conduct stakeholder mapping, impact assessments, and readiness activities.
- Engage Lab Managers, Engineers, Quality, Logistics, Health and Safety, and other technical stakeholders.
- Lead workshops, drop-ins, floor talks, lunch-and-learns, and related engagement activities.
- Manage change resistance and readiness risks.
- Lead training needs analysis and create role-based training resources.
- Support end-user training and adoption with the Product Owner and LabVantage vendor.
- Coordinate communications, FAQs, and go-live messaging.
- Track readiness and adoption and report insights to programme leads.
- Connect programme delivery with lab teams and incorporate frontline feedback.
To Be Successful
- Proven experience delivering business change within complex transformation programmes.
- A formal Change Management qualification such as Prosci ADKAR, APMG Change Management Practitioner, or equivalent.
- Experience supporting LIMS, ERP, or another complex enterprise system implementation.
- Strong stakeholder management, communication, and facilitation skills.
- Experience developing and delivering change communications, training, and adoption activities.
- Laboratory, manufacturing, regulated, or similarly complex operational experience would be beneficial.
- A technical or scientific background would be a significant advantage.
- Exposure to ISO 17025 would be advantageous.
Benefits
- BSI offers flexible working hours, training and development, annual leave, health insurance, life insurance, pension contributions, income protection, and flexible benefits.
- Additional benefits may include car allowance depending on role, parental leave, bereavement leave, and learning and development opportunities.
About BSI
BSI is a business improvement and standards company providing consulting, training, assurance, regulatory services, software solutions, and cybersecurity expertise.
BSI works with organizations across sectors including automotive, aerospace, construction, food, healthcare, energy, IT, and trade.
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