Certification Team Lead
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Key skills for this role
About the Role
The Certification Team Lead is responsible for managing daily certification operations to ensure efficient delivery of certification services while maintaining compliance with a.
Key Skills for This Role
Responsibilities
- Coordinate day to day certification activities to meet timelines and quality requirements
- Review applications and assign work to certification engineers based on competency and workload
- Monitor operational KPIs including TAT, backlog, productivity, and file quality
- Provide technical guidance and support to certification engineers
- Support audits and coordinate corrective actions
Requirements
- Manage daily certification operations and team of certification engineers
- Ensure compliance with ISO/IEC 17065 and accreditation requirements
- Monitor KPIs and drive process improvements
- Lead internal and external audits
Full Job Posting
Role Overview
- Manage daily certification operations to ensure efficient delivery of certification services
- Ensure compliance with standards, regulatory requirements, accreditation requirements, and internal procedures
- Support the Certification Manager by leading certification engineers and driving continual improvement
Responsibilities
- Manage and coordinate day to day certification activities to ensure projects are completed within agreed timelines and quality requirements
- Review incoming certification applications and assign work to certification engineers based on competency, workload, certification scope, and project priorities
- Monitor operational KPIs including turnaround time (TAT), backlog, productivity, certification volume, file quality, and customer commitments
- Identify process bottlenecks and implement improvement actions to enhance efficiency, reduce delays, improve TAT, and increase customer satisfaction
- Provide technical guidance and support to certification engineers during certification reviews, technical evaluations, and complex certification cases
- Ensure certification activities comply with applicable product standards, certification schemes, ISO/IEC 17065 requirements, accreditation requirements, and internal procedures
- Lead and support internal audits, external accreditation audits, regulatory audits, and customer assessments
- Coordinate investigation, root cause analysis, corrective actions, and preventive actions related to audit findings and process nonconformities
- Support development, review, implementation, and improvement of certification procedures, work instructions, templates, checklists, and operational processes
- Monitor updates to standards, regulations, and certification scheme requirements and ensure effective communication and implementation within the certification team
- Develop and deliver technical training, knowledge sharing sessions, and competency development activities for certification engineers
- Support qualification, authorization, and periodic competency monitoring of certification personnel, technical reviewers, auditors, and external resources
Additional Duties
- Monitor certification file quality through periodic reviews to ensure consistency and compliance with certification requirements
- Coordinate with testing laboratories, inspection teams, overseas offices, regulators, customers, and other stakeholders to ensure effective execution of certification activities
- Support customer escalations and provide technical clarification where required
- Prepare management reports covering certification performance, workload, operational risks, resource requirements, KPIs, and improvement initiatives
- Promote a culture of quality, accountability, continuous improvement, and operational excellence within the certification team
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