CDI Chargé(e) d'Affaires Service Client MEAT / Service Customer Account Manager MEAT - H/F
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Key skills for this role
About the Role
GE Vernova seeks a Service Customer Account Manager for the MEAT region. The role involves managing a portfolio of customers and service contracts, coordinating maintenance and field activities, and ensuring customer satisfaction and profitability.
Key Skills for This Role
Responsibilities
- Take over projects after handover and ensure compliance with contractual commitments starting at warranty
- Coordinate maintenance activities, on site interventions, resources, logistics, and associated deliverables
- Manage customer relationship, claims, risks, opportunities, and business financial performance
- Monitor management tools, business reviews, progress reporting, and continuous improvement actions
- Support service growth through renewals, extensions, and additional service offerings
Requirements
- Engineering degree, Master’s degree in technical or project management field, or equivalent experience
- Experience in business management, service contracts, maintenance, or project management in an industrial environment
- Knowledge of electrical engineering, power electronics, automation, mechanical or industrial systems
- Experience in customer relationship management and understanding of business financial follow up
- Fluent in French and English
- Occasional travel required
Full Job Posting
Job Description Summary
- The Service Customer Account Manager is responsible for managing a portfolio of customers, installed base, and service contracts within the assigned perimeter. He/She acts as the main interface between customers, suppliers, execution teams, and other GE Vernova Power Conversion departments.
- The role covers customer relationship management, coordination of maintenance and field activities, contractual and financial follow up of service business, and identification of service growth opportunities.
Job Description
- Take over projects after handover and ensure compliance with contractual commitments starting at warranty.
- Coordinate maintenance activities, on site interventions, resources, logistics, and associated deliverables.
- Manage customer relationship, claims, risks, opportunities, and business financial performance.
- Monitor management tools, business reviews, progress reporting, and continuous improvement actions.
- Support service growth through renewals, extensions, and additional service offerings.
Qualifications
- Engineering degree, Master’s degree in a technical or project management field, or equivalent experience.
- Experience in business management, service contracts, maintenance, or project management in an industrial environment.
- Knowledge of electrical engineering, power electronics, automation, mechanical or industrial systems.
- Experience in customer relationship management and understanding of business financial follow up.
- Fluent in French and English; occasional travel required.
Desired Characteristics
- Leadership, cross functional coordination, and strong customer focus.
- Analytical, prioritization, synthesis, and problem solving skills.
- Rigor, organization, autonomy, and operational reliability.
- Good communication skills and understanding of contractual, financial, and service related matters.
Reporting Line
- Reports to the Service Customer Account Managers Leader within MEAT region.
- Functional interfaces with commercial teams, engineering, field operations, procurement, supply chain, quality, EHS, finance, and factories.
- External interfaces with customers, partners, suppliers, and subcontractors.
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