CCO Supervisor (Central Cash Office & Customer Service) - Grandiose Supermarket

Overview

Job Scope

Job Performance Indicators

• Control CCO function in-store to minimize cash loss.
• Ensure the CCO section is managed as per sop and departmental guidelines
• Manage performance and achieve professional development milestones

Key Responsibilities

• Handle cash registers, physical cash, devices, and loyalty efficiently to achieve the organization's standards
• Conduct periodic inventory of cash float in stores to ensure accuracy and sufficient cash float is maintained
• Conduct periodic inventory and reconciliation of prepaid vouchers, e-gift vouchers, cigarettes, and others.
• Conduct spot check for cashiers as per SOP
• Ordering all consumables.
• Ordering cash change as per SOP
• Provide cash change to cashiers to ensure smooth transactions at the counters
• Reconcile cash float and verify CCO reports to ensure accurate fund management.
• Deposit daily cash in the bank and assure all information is updated in the system to ensure on-time reporting
• Assist customers for queries, complaints for merchandise refunds to ensure customer needs are addressed in line with organization policy and procedure while maintaining or projecting a professional image of organization.
• Identify any errors in cash collected and immediately report to management of any discrepancies for immediate resolution
• Customer suggestions are noted and presented to management for customer service improvement
• Ensure daily reconciliation of cash collected from Ecommerce and Home delivery.
• Ensure to post open statements for Internal and Ecommerce statement on time.
• Determine assets required with respective departments to ensure smooth operation in cash section
• Provide on-the-job coaching, and training for all employees in the store (new joiners, multi-taskers, etc.) and follow-up to achieve employee skill enhancement.
• Prepare staff schedules and leave plans to ensure efficient workload planning. Manage staff absenteeism efficiently with minimum disruption to service levels.
• Communicate clear directions to the team to achieve performance excellence
• Appraise individual performance of the team members and department in line with the organizations Human resources practices to ensure retention of the employee as well as growth

Required Skills & Qualifications

• Bachelor’s degree in Accounts / Finance or equivalent
• Minimum 2 years of relevant experience as a Cash Supervisor/In charge in Supermarket
• ***We thank all applicants for their interest.
• However, only those qualified individuals who closely meet the qualifications of the position will be contacted.
• The details of the position are only a summary; other duties may be assigned as necessary.***

Job Type: Full-time

Application Question(S)

• What is your notice period?
• What is your minimum monthly salary expectation?
• How many years of experience you have as a Cashier Supervisor in Hypermarket/Supermarket?