CCO Supervisor (Central Cash Office & Customer Service) - Grandiose Supermarket
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Key skills for this role
About the Role
Grandiose Supermarket is seeking a CCO Supervisor to oversee cash operations and customer service in Dubai. Responsibilities include managing cash registers, reconciling cash floats, depositing daily cash, and supervising staff.
Key Skills for This Role
Responsibilities
- Handle cash registers, physical cash, devices, and loyalty efficiently
- Conduct periodic inventory of cash float and reconcile prepaid vouchers
- Deposit daily cash in the bank and update system information
- Assist customers with queries and complaints
- Provide on the job coaching and training for store employees
Requirements
- Bachelor's degree in Accounts / Finance or equivalent
- Minimum 2 years of relevant experience as a Cash Supervisor/In charge in Supermarket
Full Job Posting
Job Scope
- To monitor daily cash transactions and ensure compliance of CCO procedures & processes while handling a team in a professional manner and providing excellent customer service
Key Responsibilities
- Handle cash registers, physical cash, devices, and loyalty efficiently to achieve the organization's standards
- Conduct periodic inventory of cash float in stores to ensure accuracy and sufficient cash float is maintained
- Conduct periodic inventory and reconciliation of prepaid vouchers, e gift vouchers, cigarettes, and others.
- Conduct spot check for cashiers as per SOP
- Ordering all consumables.
- Ordering cash change as per SOP
- Provide cash change to cashiers to ensure smooth transactions at the counters
- Reconcile cash float and verify CCO reports to ensure accurate fund management.
- Deposit daily cash in the bank and assure all information is updated in the system to ensure on time reporting
- Assist customers for queries, complaints for merchandise refunds to ensure customer needs are addressed
- Identify any errors in cash collected and immediately report to management of any discrepancies
- Customer suggestions are noted and presented to management for customer service improvement
Required Skills & Qualifications
- Bachelor’s degree in Accounts / Finance or equivalent
- Minimum 2 years of relevant experience as a Cash Supervisor/In charge in Supermarket
Salary
- AED 3,200.00 AED 3,800.00 per month
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