oracle
CCE
Career Site
Noida, IND
Full-time
Entry
Onsite
Discovered Today
Free
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Responsibilities
- Answer inbound calls promptly and efficiently, ensuring a high level of customer service.
- Listen actively to customer concerns and provide appropriate solutions or information.
- Resolve customer queries and complaints in a timely manner, escalating issues when necessary.
- Maintain accurate records of customer interactions and ensure data privacy and security.
- Collaborate with team members to share best practices and improve overall customer experience.
- Stay updated with product knowledge and company policies to provide accurate information.
- Handle customer escalations with a calm and professional demeanor, aiming for a positive outcome.
- Provide feedback and suggestions to improve customer service processes and procedures.
- Ensure compliance with company standards and regulations in all customer interactions.
Qualifications
- High school diploma or equivalent; relevant post-secondary education is an asset.
- Minimum 1 year of experience in a customer service or call center environment.
- Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
- Strong problem-solving and critical thinking abilities, with a customer-centric approach.
- Proficiency in using computers and basic software applications, including CRM systems.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Excellent time management and organizational skills, with a focus on attention to detail.
- Positive attitude, a friendly demeanor, and a passion for delivering exceptional customer service.
- Willingness to learn and adapt to new processes and technologies.
- Fluency in English is required; proficiency in additional languages is an advantage.
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