Caseworker – Nursing & Clinics

PRIMARY DUTIES AND RESPONSIBILITIES

• Referral coordination (clinical trials or lab testing services projects) which includes data entry, collaboration with nursing, BAM, scheduling to booking of appointment, ensuring nurse training & supplies in place to conduct the service(s), follow up post appointment completion with healthcare providers, customers, etc.
• Training which includes recipient of training and delivery of training to nurses or other stakeholders on specific clinical trial protocols/lab testing procedures through telephone consultations and/or web-based meetings/training sessions within their geographical area or across Canada
• Clinical Trials coordination between client/manufacturer/principle investigator(PI) sites and all Innomar stakeholders involved in the delivery of Innomar services for that clinical trial project which may include the following; study nurse approvals, nurse travel proposals, study supplies/equipment, visit scheduling/confirmations, provision of visit data to all relevant parties in a timely manner, receiving and tracking all PI orders/documents for the delegated services, and forwarding on to relevant nurse, etc.) handling coordination of these day-to-day activities in collaboration with team members.
• Track, report and escalate issues to appropriate team members and managers for both Clinical trials & lab collection services.
• Acts as a resource providing remote clinical guidance to all Field Nurses regarding Clinical trial standard operating procedures, protocols, best practices, in real time patient care delivery with a focus on Good Clinical Practices and trial protocol adherence.
• Lab testing coordination between client/ manufacturer /patient support programs and all Innomar stakeholders involved in the delivery of Innomar services for that lab testing project, as well as remote nurse lab test guidance with process and guidance for different lab test collection services and ensuring all lab information is updated and available to the Field Nurses to access and reference.
• Post services reporting and billing activities related to the services in close collaboration/oversight by Senior Manager and accounting/BI
• Adherence to the general company processes.
• In additional the Caseworker may also be assigned other duties and tasks as required from time to time.