Case Manager Level 1

Determining liability and managing a portfolio of CTP claims for customers who have sustained severe injuries following a motor vehicle accident.

Building effective working relationships with key stakeholders, injured customers, family members and medical professionals to drive successful outcomes.

Assessing claims for reasonable and necessary treatment and rehabilitation requirements.

Assessing and managing injury needs of customers, handling correspondence regarding CTP benefits, treatment and rehabilitation and interpret medical reports.

About you

Relevant experience in a comparable industry is desirable (disability support, case management social services, critical incident response)

Experience in a similar case management role within personal injury insurance (highly desired)

You will have the drive and interest to your customer focused experience and approach to grow a career in case management.

You will be known for your empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes'

The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner

Solid problem solving and relationship building abilities

Year 12 certificate or equivalent

High attention to detail, excellent time management skills and the ability to adapt when changes occur

A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!

Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.

Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.