Case Adviser (111710-0626)
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Key skills for this role
About the Role
University of Warwick is seeking a Case Adviser for their newly formed Case Management function. You will manage a varied caseload of formal employee relations matters, including disciplinaries, grievances, performance, and sickness cases.
Key Skills for This Role
Responsibilities
- Manage a varied caseload of formal employee relations matters including disciplinaries, grievance, performance and sickness cases
- Act as the first point of contact for allocated cases, taking ownership from initial triage through to resolution
- Ensure all activity is managed in line with policy, employment law and best practice
- Maintain high quality documentation and provide clear, practical advice to managers and stakeholders
- Work collaboratively with Case Managers, People Partners and other colleagues
- Identify risks, spot trends and support continuous improvement across the case management service
Requirements
- Experience in managing formal employee relations matters (disciplinaries, grievance, performance, sickness)
- Strong communication skills
- Ability to manage competing priorities and maintain accurate documentation
- Sound judgement when supporting case decisions
- Comfortable working with managers and trade unions
Full Job Posting
About The Role
- Join our People Team and be a part of our newly formed Case Management function, playing a key role in delivering a high quality, consistent and efficient employee relations service.
- You’ll be responsible for managing a varied caseload of formal employee relations matters, including disciplinaries, grievance, performance and sickness cases.
Key Responsibilities
- Acting as the first point of contact for allocated cases, you will take ownership of processes from initial triage through to resolution, ensuring all activity is managed in line with policy, employment law and best practice.
- There will be a particular focus on delivering a consistent case management approach, maintaining high quality documentation, and providing clear, practical advice to managers and stakeholders.
- You will work collaboratively with Case Managers, People Partners and other colleagues to ensure cases are handled fairly, efficiently and with a strong focus on outcomes.
- You will also play a role in identifying risks, spotting trends and supporting continuous improvement across the case management service.
About You
- This position would suit a proactive, organised and resilient individual looking to develop or deepen their experience in employee relations within a fast paced and varied environment.
- You will have strong communication skills and, whilst independently managing your own caseload, will also bring a collaborative and team focused approach.
- You should have the ability to manage competing priorities, maintain accurate and high quality documentation, and apply sound judgement when supporting case decisions.
- You will need to be comfortable working with a range of stakeholders, including managers and trade unions, have a keen eye for detail, and be committed to delivering a fair, practical and solutions focused service.
About The Department
- This role lies within the People Partnering team who are supported by the People Operations team and Centres of Excellence including Employee Relations, Talent and Development and Reward.
- You’ll join a growing team of dedicated professionals who are constantly looking to improve and provide the best service possible to their stakeholders.
What we Offer
- An attractive pension scheme.
- 30 days holiday plus University Christmas closure.
- Generous parental/adoption leave policy.
- Onsite childcare facilities.
- Excellent learning and development opportunities.
- Access to flexible working arrangements.
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