Care Partner

Have completed virtual onboarding and training (two weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You’ll spend your day outreaching to members, researching community and healthcare resources that meet their needs, and connecting members to those resources

Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction. You use that relationship to prioritize how we should address their needs.

Be able to identify and prioritize a member's needs and then know where to go to get them help. This means you’ll be working to connect them with their healthcare providers, community resources, social services, diagnostic appointments, and medical treatments and assist with overcoming barriers (e.g., health literacy, unstable housing).

Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards. You consistently meet or exceed defined productivity and quality metrics, including call volume, responsiveness, documentation timeliness, and member engagement while managing your time effectively in a structured environment where performance is measured in real time.

Participate in coaching and development sessions, and apply feedback and best practices to meet your productivity and quality goals

Adhere to scheduled shifts, including time in queue, breaks, and availability expectations to ensure consistent member coverage.

Consistently drive value in your member interactions through high priority activities and assessments such as: Advanced care planning support Coordinating care, including telehealth visits Escalating clinical symptoms to our clinical teams

Advanced care planning support

Coordinating care, including telehealth visits

Escalating clinical symptoms to our clinical teams

At least 2 years of experience in a patient-facing role conducting care coordination, healthcare navigation, non-clinical case management, resource navigation, or community health work

Success in a metrics-driven, feedback-oriented environment

Experience working in a fast-paced, high-volume, metrics-driven environment (e.g., contact center, care navigation, care coordination).

Experience in assessing and addressing both patient/member’s stated needs as well as the ability to identify needs that aren’t explicitly expressed

Ability to build rapport and trust quickly with patients/members in a high-volume, primarily phone-based environment

Passionate, trustworthy, and empathetic when working with clients

Ability to build relationships with different types of people, including clients, organization members, and health care providers

Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members

Organized with confidential client material and appointment tracking

Flexible and adaptable in response to changing client and health care providers’ needs

This role is ideal for individuals who thrive in structured, high-volume environments and are energized by balancing efficiency with meaningful member interactions

A member-first approach. You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives. Healthcare experience preferred.

Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs, and do what it takes to ensure that urgent and important needs are acted on immediately.

Seek diverse perspectives. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.

Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.

Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.

Comfort with technology. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.

A quiet working space. It’s important you’ve worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment with no/limited distractions during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected.

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full time position. The pay rate for this role is $24.76/hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.

We are a growing organization and recruit and employ a large number of these roles. Because of this, we actively interview for this position even when we don't have an immediate opening. Candidates who complete the interview process and fit the role are eligible for the next available opening. We will reach back out once an open position becomes available.

The Recruiting team will share more information about our hiring philosophy during an initial phone screen and can answer questions you might have about it then.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud , and always confirm that communications are coming from an official Thyme Care email.