Enrollment Specialist

Have completed virtual onboarding and training (three weeks long) and be up to speed on Thyme Care systems, tools, technology, partners, and expectations.

Be completing around 80 outbound calls with prospective members each day.

Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.

Reach out to eligible members to inform them of Thyme Care’s services and ways we can support them in their cancer care journey. You’ll also build strong, trusting relationships with members, where listening and empathy are the foundation for every interaction you have with them.

Explain the benefits of Thyme Care’s program so that both members and caregivers understand how we can help them and enroll them in our program and the value of our services.

Obtain consent from members, conduct enrollment surveys, and identify and escalate any urgent member needs.

Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goal.

Have experience in sales roles. You know how to build trust, listen deeply, and overcome objections, and you want to continue to hone this skill; or

Are recent college graduates with 1+ years of experience in a fast-paced environment. Bonus points for experience working in a healthcare environment, start-up, or in a sales capacity.

A member-first Approach. You’re personally motivated by our mission and are passionate about helping people during one of the most challenging seasons in their lives.

Metrics Focused. You can hit your daily, weekly, and monthly goals and frequently exceed them.

Growth Mindset . You are humble and proactively seek feedback from others. You’re always looking to learn and grow.

Effective listener and communicator. You are a clear and articulate communicator, but you always start with listening and you hear what may not be voiced. You build rapport and great working relationships with members and colleagues.

Comfort with technology . You have experience working with Zoom, Google Suite, and Slack, and are comfortable learning new technologies with minimal guidance.

Start-up Flexibility. You understand that rapid changes to the business, strategy, and priorities is par for the course and you are energized by start-up life.

Private Working Environment . To ensure member privacy and compliance with healthcare privacy laws, you must operate in a private, quiet and secure environment during the entirety of your scheduled shifts, and have reliable, high speed internet available at all times (and the ability to check/verify this prior to joining).

Successful candidates are resilient, goal-oriented, adaptable, and energized by connecting with people during critical moments in their lives.

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full time position. The pay rate for this role is $24.03/hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.

Bonus potential: Bonus potential: Up to $833 per month (up to $10,000 annually) for exceptional performance. This bonus payout is discretionary and not a guaranteed component of compensation. New hires are eligible to participate in the bonus program only after successfully graduating from their 90-day probationary period.

The shift for this role will be 9:00am–5:30pm EST, Monday through Friday.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.

Be cautious of recruitment fraud , and always confirm that communications are coming from an official Thyme Care email.