Care Coordinator II
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Key skills for this role
About the Role
Centene seeks a Care Coordinator II to support care management activities for members. The role involves member outreach via phone or home visits, coordinating care plans, and documenting records.
Key Skills for This Role
Responsibilities
- Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan
- Coordinates care activities based on the care plan/service plan and works with healthcare and community providers
- Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
- Communicates with care managers, practitioners, and others as needed to facilitate member services
- Supports documenting and maintaining member records in accordance with state and regulatory requirements
- Provide education on benefits and resources available
Requirements
- Requires a High School diploma or GED
- Requires 1 – 2 years of related experience
- For Arkansas Total Care plan Bachelor's degree in social science/health related field or high school diploma with at least one year experience coordinating care for developmentally or intellectually disabled clients or behavioral health clients
Full Job Posting
Position Purpose
- Supports care management activities and the teams assigned to members to ensure services are delivered by healthcare providers and partners and continuity of care/member satisfaction is achieved.
Responsibilities
- Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate.
- Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed.
- Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan.
- Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service.
- May support performing service assessments/screenings for members and documenting the member’s care needs.
- Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed.
- Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards.
- Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager.
- Provide education on benefits and resources available.
- Performs other duties as assigned.
- Complies with all policies and standards.
Education/Experience
- Requires a High School diploma or GED.
- Requires 1 – 2 years of related experience.
License/Certification
- For Arkansas Total Care plan Bachelor's degree in social science/health related field or a high school diploma with at least one (1) year of experience coordinating care for developmentally or intellectually disabled clients or behavioral health clients. This position is designated as safety sensi
Compensation & Benefits
- Pay Range: $17.84 $28.02 per hour.
- Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.
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