Cards Portfolio Management Specialist
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Key skills for this role
About the Role
NeoStats seeks a Cards Portfolio Management Specialist for a 12-month contract in Riyadh. The role involves strategic advisory and execution support for credit card portfolio optimization, including campaign management, customer engagement, and data analytics.
Key Skills for This Role
Responsibilities
- Analyze portfolio trends and develop strategies to improve activation, usage and retention.
- Support to develop and implement strategies to grow the credit card portfolio in line with business targets.
- Support the initiatives related to customer engagement & balance build, including end to end management of campaigns across channels.
- Support the credit card instalment plans strategy, including design and construct of payment plans, implementation of an effective sales strategy and optimizing revenues.
- Design and implement lifecycle campaigns and customer engagement programs and be responsible for end to end campaign management and driving appropriate customer communication.
- Collaborate with internal stakeholders and external partners to ensure smooth execution of all campaign and offers.
- Optimize portfolio performance through segmentation, targeting, and offer personalization.
- Provide execution support for campaign rollout, tracking, and reporting.
- Liaise with internal stakeholders to align on campaign objectives and KPIs.
- Ensure compliance with internal approvals and regulatory requirements.
- Help manage the financial performance of the credit card portfolio, develop financial forecasts and budgets, monitor actual performance vs. targets.
- Manage credit limit increase and decrease activities.
Requirements
- Mandatory: Cards Cross border payments, e commerce, and merchant partnerships
- Mandatory: Campaign execution, customer segmentation, and performance analytics
- 8 10 years in banking, payments, or consulting with a focus on credit card portfolio optimization, digital engagement, card product management (Regional experience preferred)
- Bachelor’s degree or equivalent qualification. Advanced degree or MBA preferred
- Fluent English required, Arabic fluency preferred
- Comfortable with significant client interaction and interest in building relationships
- Proven track record in campaign execution, customer segmentation, and performance analytics
- Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred
- Results oriented with a strong drive for achieving targets and KPIs
- Creative and innovative thinker with a passion for developing new solutions
- Team player with strong leadership and project management skills
- Customer centric mindset with a focus on delivering exceptional service and value
Full Job Posting
About the Job
- Strategic advisory and execution support for cards portfolio optimization initiatives spanning across key KPIs like ENR, spend, authorization etc.
- To drive growth in card activation, customer engagement, utilization, balance build through strategic planning, campaign execution, and portfolio optimization—leveraging data analytics, merchant partnerships and other lifecycle management tools.
Responsibilities
- Analyze portfolio trends and develop strategies to improve activation, usage and retention.
- Support to develop and implement strategies to grow the credit card portfolio in line with the business targets.
- Support the initiatives related to customer engagement & balance build. This includes end to end management of campaigns across channels to grow spends and balances.
- Support the credit card instalment plans strategy, including design and construct of payment plans, implementation of an effective sales strategy and optimizing revenues.
- Design and implement lifecycle campaigns and customer engagement programs and be responsible for end to end campaign management and driving appropriate customer communication.
- Collaborate with internal stakeholders and external partners to ensure smooth execution of all campaign and offers.
- Optimize portfolio performance through segmentation, targeting, and offer personalization.
- Provide execution support for campaign rollout, tracking, and reporting.
- Liaise with internal and stakeholders to align on campaign objectives and KPIs.
- Ensure compliance with internal approvals and regulatory requirements.
- Help manage the financial performance of the credit card portfolio. Develop financial forecasts and budgets, monitor actual performance vs. targets & identify opportunities to mitigate any headwinds KPIs.
- Manage credit limit increase and decrease activities.
Requirements
- Mandatory: Cards Cross border payments, e commerce, and merchant partnerships
- Mandatory: Campaign execution, customer segmentation, and performance analytics
- 8 10 years in banking, payments, or consulting with a focus on credit card portfolio optimization, digital engagement, card product management (Regional experience preferred)
- Bachelor’s degree or equivalent qualification. Advanced degree or MBA preferred
- Knowledge of Cards P&L, Revenue, Loyalty programs and campaign management will be a big plus
- Fluent English required, Arabic fluency preferred
- Comfortable with significant client interaction and interest in building relationships
- Proven track record in campaign execution, customer segmentation, and performance analytics.
- Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred
Mandatory Skills
- Results oriented with a strong drive for achieving targets and KPIs
- Creative and innovative thinker with a passion for developing new solutions
- Team player with strong leadership and project management skills
- Customer centric mindset with a focus on delivering exceptional service and value
- Relevant: 8 10 Years Cards Portfolio Management
- Relevant: Customer lifecycle management
- Relevant: Spend and balance build campaign
What we offer
- Competitive Salary and Benefits
- Opportunity to be part of a fast paced and growing startup. Grow your career with the company.
- Ownership – You will own your initiative and be given specific responsibilities.
- Continuous coaching & mentoring – You will have the opportunity to interact and work closely with other senior data scientists and AI experts across the globe.
- Dynamic and respectful work environment – we truly value you.
Location
- Riyadh, Saudi Arabia
Mode of Work
- Onsite
Term
- 12 months (with potential extension)
Years of Experience
- 8 10 years
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