Cards Portfolio Management Specialist
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Key skills for this role
About the Role
NeoStats seeks a Cards Portfolio Management Specialist for a 12-month onsite contract in Riyadh. The role involves strategic advisory and execution for credit card portfolio optimization, including activation, usage, retention, and campaign management.
Key Skills for This Role
Responsibilities
- Analyze portfolio trends and develop strategies to improve activation, usage and retention
- Support development and implementation of strategies to grow the credit card portfolio
- Support initiatives related to customer engagement and balance build, including end to end campaign management
- Support credit card instalment plans strategy, including design and implementation of payment plans
- Design and implement lifecycle campaigns and customer engagement programs
- Collaborate with internal stakeholders and external partners for campaign execution
- Optimize portfolio performance through segmentation, targeting, and offer personalization
- Provide execution support for campaign rollout, tracking, and reporting
- Liaise with internal stakeholders to align on campaign objectives and KPIs
- Ensure compliance with internal approvals and regulatory requirements
- Help manage financial performance of the credit card portfolio, including forecasts and budgets
- Manage credit limit increase and decrease activities
Requirements
- 8 10 years in banking, payments, or consulting with a focus on credit card portfolio optimization, digital engagement, card product management
- Bachelor's degree or equivalent; advanced degree or MBA preferred
- Fluent English required, Arabic fluency preferred
- Proven track record in campaign execution, customer segmentation, and performance analytics
- Advanced Word, Excel, and PowerPoint skills
- Knowledge of Cards P&L, Revenue, Loyalty programs and campaign management
- Comfortable with significant client interaction and interest in building relationships
- Results oriented with strong drive for achieving targets and KPIs
- Creative and innovative thinker with passion for developing new solutions
- Team player with strong leadership and project management skills
- Customer centric mindset
Full Job Posting
About the Job
- Strategic advisory and execution support for cards portfolio optimization initiatives spanning key KPIs like ENR, spend, authorization etc.
- Drive growth in card activation, customer engagement, utilization, balance build through strategic planning, campaign execution, and portfolio optimization.
Responsibilities
- Analyze portfolio trends and develop strategies to improve activation, usage and retention.
- Support to develop and implement strategies to grow the credit card portfolio in line with business targets.
- Support initiatives related to customer engagement & balance build, including end to end management of campaigns across channels.
- Support credit card instalment plans strategy, including design and construct of payment plans, implementation of effective sales strategy and optimizing revenues.
- Design and implement lifecycle campaigns and customer engagement programs, responsible for end to end campaign management and driving appropriate customer communication.
- Collaborate with internal stakeholders and external partners to ensure smooth execution of all campaigns and offers.
- Optimize portfolio performance through segmentation, targeting, and offer personalization.
- Provide execution support for campaign rollout, tracking, and reporting.
- Liaise with internal stakeholders to align on campaign objectives and KPIs.
- Ensure compliance with internal approvals and regulatory requirements.
- Help manage financial performance of the credit card portfolio; develop financial forecasts and budgets, monitor actual performance vs. targets.
- Manage credit limit increase and decrease activities.
Requirements
- Mandatory: Cards Cross border payments, e commerce, and merchant partnerships.
- Mandatory: Campaign execution, customer segmentation, and performance analytics.
- 8 10 years in banking, payments, or consulting with a focus on credit card portfolio optimization, digital engagement, card product management (Regional experience preferred).
- Bachelor's degree or equivalent qualification. Advanced degree or MBA preferred.
- Knowledge of Cards P&L, Revenue, Loyalty programs and campaign management will be a big plus.
- Fluent English required, Arabic fluency preferred.
- Comfortable with significant client interaction and interest in building relationships.
- Proven track record in campaign execution, customer segmentation, and performance analytics.
- Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred.
Mandatory Skills
- Results oriented with a strong drive for achieving targets and KPIs.
- Creative and innovative thinker with a passion for developing new solutions.
- Team player with strong leadership and project management skills.
- Customer centric mindset with a focus on delivering exceptional service and value.
- Relevant: 8 10 Years Cards Portfolio Management.
- Relevant: Customer lifecycle management.
- Relevant: Spend and balance build campaign.
What we offer
- Competitive Salary and Benefits.
- Opportunity to be part of a fast paced and growing startup. Grow your career with the company.
- Ownership – You will own your initiative and be given specific responsibilities.
- Continuous coaching & mentoring – You will have the opportunity to interact and work closely with other senior data scientists and AI experts across the globe.
- Dynamic and respectful work environment – we truly value you.
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