Call Centre Agent - Electronics
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Overview We are currently seeking an experienced Arabic-English Call Centre Agent to join a growing customer service team within the device protection and claims administration.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound customer calls related to device protection plans, warranty services, and claims processes
- Provide accurate information regarding claim status, policy coverage, and service procedures
- Manage customer expectations and professionally communicate claim outcomes and coverage decisions
- Assist customers with payment collection processes by sending payment links and following up on outstanding payments
- Coordinate with repair and service centres to monitor claim progress and ensure timely closure
- Maintain detailed records of customer interactions and claim updates within internal systems
- Resolve customer concerns efficiently while ensuring a positive customer experience
- Escalate complex cases when necessary and collaborate with internal departments for prompt resolution
- Ensure compliance with company procedures, service standards, and data confidentiality requirements
Requirements
- Previous experience in call centres, customer support, warranty services, insurance claims administration, or after sales service environments
- Fluency in Arabic and English
- Ability to handle inbound and outbound calls professionally
- Strong communication and empathy skills
Full Job Posting
Overview
- We are currently seeking an experienced Arabic English Call Centre Agent to join a growing customer service team within the device protection and claims administration sector.
- The successful candidate will be responsible for handling customer inquiries, managing claims related communications, and delivering exceptional customer service.
Key Responsibilities
- Handle inbound and outbound customer calls related to device protection plans, warranty services, and claims processes.
- Provide accurate information regarding claim status, policy coverage, and service procedures.
- Manage customer expectations and professionally communicate claim outcomes and coverage decisions.
- Assist customers with payment collection processes by sending payment links and following up on outstanding payments.
- Coordinate with repair and service centres to monitor claim progress and ensure timely closure.
- Maintain detailed records of customer interactions and claim updates within internal systems.
- Resolve customer concerns efficiently while ensuring a positive customer experience.
- Escalate complex cases when necessary and collaborate with internal departments for prompt resolution.
- Ensure compliance with company procedures, service standards, and data confidentiality requirements.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Antons
Business Development Executive - POS & Payment Gateway (F&B Tech)
Dubai, UAE
The client seeks a Business Development Executive to drive new business, onboard merchant partners, and expand presence in F&B and retail sectors. The role involves selling integrated POS, payment, and loyalty solutions,
Sales Executive - B2C Sales | Remote
, UAE
This role is open to candidates outside the UAE and preference will be given to the same. Job Description At Easy Wedding, we help couples turn complex legal processes into one of the most meaningful moments of their liv
Sales Manager - B2C Sales | Remote Sales Team Leader
, UAE
Easy Wedding is growing, and we’re looking for a Sales Manager who knows how to build and lead high-performing remote sales teams. Since 2019, we’ve helped couples from around the world navigate the complexity of getting
Sales Executive - B2C Sales | Remote
, UAE
Job Description At Easy Wedding, we help couples turn complex legal processes into one of the most meaningful moments of their lives. As a Sales Executive, your role is to convert inbound international leads into clients
Sales & Marketing Executive – Cement Plant Industry
Dubai, UAE
Job Title: Sales & Marketing Executive – Cement Plant Industry Job Type: Full-Time Industry: Cement / Heavy Industrial Machinery Job Description: We are seeking a dynamic and technically knowledgeable Sales & Marketing E
Sales Manager - B2C | Travel Sales | Tourism | Visa | Holidays (Remote)
, UAE
Sales Manager Remote (Hybrid, Distributed Team Expert) This role is open to candidates within the UAE as well as outside the UAE. Job Description Easy Wedding is growing, and we’re looking for a Sales Manager who knows h
Senior Sales Executive - B2C | Inbound (Remote)
, UAE
Remote Senior Sales Executive (B2C | Inbound) This role is open for candidates within the UAE as well as outside the UAE. Role Purpose Convert high‑volume inbound leads into paying clients through empathetic, structured,
Human Resources Manager
Dubai, UAE
Position Title : HR MANAGER Location : Dubai – The Opus by Omniyat, Business Bay Reporting To : Vice Chairman / General Manager Educational Qualifications, Professional Experience & Core Competencies •Minimum 10+ years
Business Development Executive - POS & Payment Gateway (F&B Tech)
Dubai, UAE
Sales Executive - B2C Sales | Remote
, UAE
Sales Manager - B2C Sales | Remote Sales Team Leader
, UAE
Sales Executive - B2C Sales | Remote
, UAE
Sales & Marketing Executive – Cement Plant Industry
Dubai, UAE
Sales Manager - B2C | Travel Sales | Tourism | Visa | Holidays (Remote)
, UAE
Senior Sales Executive - B2C | Inbound (Remote)
, UAE
Human Resources Manager
Dubai, UAE