Call Centre Agent/Customer Service Representative (Arabic Speakers)
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Key skills for this role
About the Role
TASC Outsourcing is seeking an Arabic-speaking Call Centre Agent/Customer Service Representative for a 6-month extendable contract in Dubai. The role involves handling inbound/outbound calls, assisting customers via chat and walk-in, and troubleshooting basic technical issues.
Key Skills for This Role
Responsibilities
- Assist customers with inquiries, complaints, and requests through chat, calls, and walk in
- Handle inbound and/or outbound calls in a professional and courteous manner
- Ensure high quality service delivery while meeting defined performance metrics
- Troubleshoot basic technical issues related to the application
Requirements
- Previous customer service or call center experience
- Arabic speaker
- Ability to handle inbound/outbound calls professionally
Full Job Posting
Job Overview
- Call Centre Agent/Customer Service Representative (Arabic Speakers) Outsourced position
- 6 months extendable contract, immediate joiners only
- Work location: Dubai
- Salary: AED 5000 AED 5500 per month
- Working days: 5 day work, standard hours
Job Responsibilities
- Assist customers with inquiries, complaints, and requests through chat, calls, and walk in
- Handle inbound and/or outbound calls in a professional and courteous manner
- Ensure high quality service delivery while meeting defined performance metrics
- Troubleshoot basic technical issues related to the application
Mandatory Details/Skills
- Customer Service
- Calls
- Problem solving
- Previous customer service or call center experience is a must
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