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Call Center Representative
CsMena
Riyadh, KSA
Full-time
Entry
Onsite
Discovered 1 weeks ago
Customer serviceCustomer supportCustomer satisfactionCustomer experienceEnglish B1–B2Call handling
Free
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Customer serviceCustomer supportCustomer satisfaction
Role Overview
This is a full-time, on-site Call Center Representative role based in Riyadh.
The role handles customer calls, resolves queries, and supports customer satisfaction.
Key Skills for This Role
Customer serviceCustomer supportCustomer satisfactionCustomer experienceEnglish B1–B2Call handling
Full Job Posting
About CsMena
CsMena provides communication management and outsourcing services from Riyadh, with a focus on call center operations.
The company supports clients in e-commerce, healthcare, telecommunications, and hospitality through multilingual communication channels.
Role Overview
This is a full-time, on-site Call Center Representative role based in Riyadh.
The role handles customer calls, resolves queries, and supports customer satisfaction.
Responsibilities
- Handle incoming and outgoing calls.
- Resolve customer queries and provide exceptional customer service.
- Ensure customer satisfaction on a daily basis.
Qualifications
- English proficiency at B1–B2 level.
- Customer service and customer support skills.
- Customer satisfaction and customer experience expertise.
- Excellent communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Minimum one year of customer service experience.
- Knowledge of CRM systems and call center technology.
- A bachelor's degree in Business Administration or a related field is preferred.
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