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Call Center Representative
CsMena
Riyadh, KSA
Full-time
Entry
Onsite
Discovered 4 weeks ago
EnglishCustomer ServiceCustomer SatisfactionCRM systemsCall Center TechnologyCommunication
Free
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EnglishCustomer ServiceCustomer Satisfaction
Role Overview
CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia.
Since 2018, we have delivered top-tier outsourcing services with a focus on exceptional call center operations.
Our dedicated team undergoes rigorous training to ensure the highest quality service for our clients in various industries including E-commerce, healthcare, telecommunications, and hospitality.
We offer multilingual support through different communication channels to ensure client satisfaction and loyalty.
Key Skills for This Role
EnglishCustomer ServiceCustomer SatisfactionCRM systemsCall Center TechnologyCommunication
Full Job Posting
Company Description
CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia.
Since 2018, we have delivered top-tier outsourcing services with a focus on exceptional call center operations.
Our dedicated team undergoes rigorous training to ensure the highest quality service for our clients in various industries including E-commerce, healthcare, telecommunications, and hospitality.
We offer multilingual support through different communication channels to ensure client satisfaction and loyalty.
Role Description
- Handle incoming and outgoing calls
- Resolve customer queries
- Ensure customer satisfaction
- Provide exceptional customer service on a daily basis
Qualifications
- Language Skill: English B1 – B2.
- Customer Service Representatives and Customer Support skills
- Customer Satisfaction and Customer Experience expertise
- Excellent communication and interpersonal skills
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