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Call Center Representative
CsMena
Riyadh, KSA
Full-time
Entry
Onsite
Discovered 6 days ago
Customer serviceCustomer supportCustomer satisfactionCustomer experienceCall handlingCRM systems
Free
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Role Overview
This is a full-time, on-site Call Center Representative role in Riyadh.
The role focuses on handling calls, resolving customer queries, and supporting customer satisfaction.
Key Skills for This Role
Customer serviceCustomer supportCustomer satisfactionCustomer experienceCall handlingCRM systems
Full Job Posting
Company description
CsMena provides communication management services and outsourcing solutions from Riyadh, Saudi Arabia.
The company operates call center services for clients in e-commerce, healthcare, telecommunications, and hospitality.
CsMena provides multilingual support across multiple communication channels.
Role overview
This is a full-time, on-site Call Center Representative role in Riyadh.
The role focuses on handling calls, resolving customer queries, and supporting customer satisfaction.
Responsibilities
- Handle incoming and outgoing calls.
- Resolve customer queries.
- Ensure customer satisfaction.
- Provide exceptional customer service on a daily basis.
Qualifications
- English proficiency at B1–B2 level is required.
- Customer service, customer support, customer satisfaction, and customer experience skills are required.
- Excellent communication and interpersonal skills are required.
- The candidate must be able to multitask and work under pressure.
- At least one year of customer service experience is required.
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