bayt
Call Center Representative / Remotely
Unknown
Remote, KSA
Remote
Discovered 1 weeks ago
Inbound and outbound call handlingCustomer supportIssue resolutionCRM softwareCustomer follow-upService level agreements
Free
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Inbound and outbound call handlingCustomer supportIssue resolution
Role Overview
Provide customer support through inbound and outbound calls.
Handle inquiries, resolve issues, and support a positive customer experience.
Key Skills for This Role
Inbound and outbound call handlingCustomer supportIssue resolutionCRM softwareCustomer follow-upService level agreements
Full Job Posting
Job summary
Provide customer support through inbound and outbound calls.
Handle inquiries, resolve issues, and support a positive customer experience.
Key responsibilities
- Answer incoming calls and respond to customer questions and requests promptly and professionally.
- Provide accurate information about products, services, and policies.
- Assist customers with issue resolution or direct them to the appropriate department.
- Document customer interactions and maintain updated CRM records.
- Follow up with customers to confirm resolution and satisfaction.
- Meet performance targets and service level agreements.
Requirements
- High school qualification, diploma, or equivalent.
- Previous call center or customer service experience is preferred.
- Excellent communication and listening skills.
- Ability to remain calm and professional in challenging situations.
- Basic computer skills and familiarity with CRM software.
- Strong problem-solving skills and attention to detail.
- Ability to work effectively in a team environment.
Workplace
- The source title explicitly indicates that the role is remote.
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