Call Center Representative | alfanar Electric
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
alfanar Electric is seeking a Call Center Representative to manage inbound and outbound calls, process service requests, and ensure customer satisfaction. The role requires a diploma degree and 0-2 years of experience.
Key Skills for This Role
Responsibilities
- Receive and handle all incoming calls through the toll free number promptly and professionally
- Create detailed service tickets in the Cloud for Customers (C4C) system for various requests
- Assign tickets to relevant internal departments and follow up on open tickets
- Handle recorded voice messages and transfer calls to appropriate departments
- Conduct outbound calling campaigns for follow ups, surveys, or promotional activities
Requirements
- Diploma Degree in any relevant field
- 0 2 years of work experience (Fresher accepted)
- Customer service orientation
Full Job Posting
Group Overview
- Headquartered in Riyadh, Saudi Arabia, alfanar operates construction and manufacturing businesses.
- alfanar electric is the industrial arm manufacturing electrical construction products.
Key Accountability Areas
- Receive and handle all incoming calls through the toll free number promptly and professionally.
- Actively listen to customers to accurately identify their needs and provide appropriate solutions.
- Create detailed service tickets in the Cloud for Customers (C4C) system for various requests.
- Ensure accurate and complete data entry for all customer interactions and requests.
- Assign tickets to relevant internal departments or personnel based on the nature of the request.
- Monitor and follow up on open tickets to ensure timely resolution and closure.
- Maintain clear and proactive communication with customers throughout the process.
- Handle recorded voice messages by retrieving caller details, initiating contact, and logging new tickets.
- Transfer calls from the Unified Number to appropriate departments and respond to customer queries.
- Demonstrate professional behavior and communication skills during all customer interactions.
- Conduct outbound calling campaigns for follow ups, surveys, or promotional activities as required.
- Participate in ongoing training sessions to enhance product knowledge and service skills.
Academic Qualification
- Diploma Degree in Any relevant field
Technical / Functional Competencies
- Customer Data Management
- Customer Focus
- Customer Relationship Management
- Customer Satisfaction Measurement
- Customer Satisfaction Surveys
- Customer Service
- Customer Service Orientation
- Customer Service Programs
- Performance Indicators
- Process Improvement
- Quality Control
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at alfanar Group
.Net Technical Consultant
Riyadh, KSA
alfanar Group is seeking a .Net Technical Consultant to design, develop, and maintain secure, scalable software solutions. The role requires 4-6 years of experience with C#, .NET Core, React/Flutter, and SQL Server, and
Sr. Engineer Systems , Data Center | alfanar Electric
Riyadh, KSA
Alfanar Electric seeks a Senior Systems Engineer to design and implement integrated electrical power systems for containerized data center power modules. The role involves developing system architectures, single-line dia
Sr. Engineer Solutions Architect , Data Center | alfanar Electric
Riyadh, KSA
alfanar Electric seeks a Sr. Engineer Solutions Architect to design and engineer integrated power solutions for data center applications. The role involves analyzing client specifications, developing technical proposals,
DRIVER, HEAVY DUTY
Riyadh, KSA
alfanar Group is seeking a Heavy Duty Driver to operate buses, trucks, and trailers, ensuring safe transport of personnel and cargo. Responsibilities include loading/unloading, vehicle inspection, and compliance with tra
Data Lake Platform Manager
Riyadh, KSA
alfanar Group is seeking a Data Lake Platform Manager to ensure the stability, security, scalability, and cost-efficiency of their data lake platform. The role involves managing platform operations, optimizing performanc
Digital Solutions Manager - SAS - alfanar Electric
Riyadh, KSA
alfanar Electric seeks a Digital Solutions Manager to lead the development and lifecycle management of digital solutions for utilities, energy, and industrial sectors. The role bridges OT and IT, driving digital transfor
Business Analyst
Riyadh, KSA
alfanar Group is looking for a Business Analyst to support decision-making through market research, data analysis, and performance reporting. The role involves conducting competitive benchmarking, preparing dashboards, a
CONTROLLER, FINANCIAL
Riyadh, KSA
alfanar Group seeks a Financial Controller in Riyadh to partner with Sales and Commercial teams, providing financial insight and risk management. The role involves reviewing pricing, leading financial analysis for busine
.Net Technical Consultant
Riyadh, KSA
Sr. Engineer Systems , Data Center | alfanar Electric
Riyadh, KSA
Sr. Engineer Solutions Architect , Data Center | alfanar Electric
Riyadh, KSA
DRIVER, HEAVY DUTY
Riyadh, KSA
Data Lake Platform Manager
Riyadh, KSA
Digital Solutions Manager - SAS - alfanar Electric
Riyadh, KSA
Business Analyst
Riyadh, KSA
CONTROLLER, FINANCIAL
Riyadh, KSA