Call Center Quality Assurance Specialist
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Key skills for this role
About the Role
Spectrum Solution W.L L is hiring a Call Center Quality Assurance Specialist in Qatar. The role requires a Bachelor's degree and minimum 3 years of experience in call center QA, strong analytical skills, and fluency in English.
Key Skills for This Role
Responsibilities
- Monitor and evaluate call center interactions to ensure quality standards
- Identify improvement opportunities and drive quality initiatives
- Provide coaching and feedback to call center agents
Requirements
- Minimum 3 years of experience in Call Center Quality Assurance
- Bachelor's Degree in Business, Management, or a related field
- Strong understanding of call center operations, customer service protocols, and quality standards
- Excellent analytical and problem solving skills
- Ability to identify improvement opportunities and drive quality initiatives
- Strong communication, coaching, and feedback skills
- Good computer proficiency
- Excellent verbal and written communication skills in English
- Knowledge of Arabic is an added advantage
Full Job Posting
Hiring
- Hiring: Call Center Quality Assurance Specialist
- Location: Qatar
- Experience: Minimum 3 Years
- Qualification: Bachelor's Degree in Business, Management, or a related field
Key Requirements
- Minimum 3 years of experience in Call Center Quality Assurance
- Strong understanding of call center operations, customer service protocols, and quality standards
- Excellent analytical and problem solving skills
- Ability to identify improvement opportunities and drive quality initiatives
- Strong communication, coaching, and feedback skills
- Good computer proficiency
- Excellent verbal and written communication skills in English
- Knowledge of Arabic is an added advantage
Work Location
- In person
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