Call Center Operator
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Key skills for this role
About the Role
Manage large amounts of inbound and outbound calls in a timely manner. Provide accurate, satisfactory answers to their queries and concerns. De-escalate situations involving dis.
Key Skills for This Role
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Provide accurate, satisfactory answers to customer queries and concerns
- De escalate situations involving dissatisfied customers
- Guide callers through troubleshooting and using products or services
- Complete call notes and reports and update them in the system
Requirements
- Experience in call center or customer service role
- Strong communication and interpersonal skills
- Ability to handle high volume of calls and de escalate situations
Full Job Posting
Role Overview
- Manage large amounts of inbound and outbound calls in a timely manner.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner.
- Provide accurate, satisfactory answers to their queries and concerns.
- De escalate situations involving dissatisfied customer, offering patient assistance and support.
- Guide callers through troubleshooting, navigating the company site or using the products or service.
- Completing call notes and call reports as necessary and updating them in system.
- Identifying, escalating priority issues and reporting to the high level management.
- Effectively handle all center systems/software.
- Controlling work orders.
- Improved customer service.
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