Call Center Operator
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
We are seeking a professional and customer-focused Call Center Operator fluent in Arabic and English to handle inbound and outbound calls, assist customers with inquiries and complaints, and coordinate with operational teams.
Key Skills for This Role
Responsibilities
- Answer incoming customer calls professionally and courteously
- Respond to customer inquiries, requests, complaints, and service related issues
- Provide accurate information regarding company services, procedures, and policies
- Make outbound calls when required for follow ups, customer feedback, or operational support
- Coordinate with Operators, Authority team, field staff, drivers, supervisors, and other departments to resolve customer concerns
- Escalate urgent incidents and service disruptions to the appropriate teams
- Monitor and update customer requests until successful resolution
- Record customer interactions accurately in the CRM or call center system
- Maintain complete and accurate records of calls, complaints, and resolutions
- Prepare reports and summaries as requested by management
- Adhere to company policies, confidentiality requirements, and customer service guidelines
- Meet defined performance indicators such as response time, call quality, and customer satisfaction targets
Requirements
- Diploma or Bachelor's Degree in Customer Service, Communications, or related field preferred
- Minimum 1 2 years of experience in a Call Center, Customer Service, Help Desk, Dispatch, or similar role
- Fluent in Arabic (Speaking, Reading & Writing)
- Fluent in English (Speaking, Reading & Writing)
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience using CRM systems, call center platforms, or customer service software
- Ability to work rotational shifts, including weekends, evenings, and night shifts
Full Job Posting
Position Overview
- We are seeking a professional and customer focused Call Center Operator who is fluent in both Arabic and English to join our team in Jeddah.
- The successful candidate will be responsible for handling inbound and outbound calls, assisting customers with inquiries and complaints, coordinating with operational teams & Operator teams, and ensuring excellent customer service standards are maintained at all times.
Roles & Responsibilities
- Answer incoming customer calls professionally and courteously.
- Follow the SOP's
- Respond to customer inquiries, requests, complaints, and service related issues.
- Provide accurate information regarding company services, procedures, and policies.
- Make outbound calls when required for follow ups, customer feedback, or operational support.
- Maintain a high level of customer satisfaction and professionalism during all interactions.
- Coordinate with Operators, Authority team, field staff, drivers, supervisors, and other departments to resolve customer concerns.
- Escalate urgent incidents and service disruptions to the appropriate teams.
- Monitor and update customer requests until successful resolution.
- Record customer interactions accurately in the CRM or call center system.
- Maintain complete and accurate records of calls, complaints, and resolutions.
- Prepare reports and summaries as requested by management.
Qualifications & Requirements
- Diploma or Bachelor's Degree, Customer Service, Communications, or a related field preferred.
- Minimum 1–2 years of experience in a Call Center, Customer Service, Help Desk, Dispatch, or similar role.
- Preferred experience in transportation, taxi, mobility, logistics, or service industries is an advantage.
- Fluent in Arabic (Speaking, Reading & Writing).
- Fluent in English (Speaking, Reading & Writing).
- Ability to communicate professionally with customers from diverse backgrounds.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Experience using CRM systems, call center platforms, or customer service software.
- Know technical know how.
- Ability to type and document information accurately and efficiently.
- Prepare KPI reports, must be literate in computer basics
- Excellent communication and interpersonal skills.
Working Conditions
- Location: Jeddah, Saudi Arabia.
- Working Days: 6 days per week.
- Rotational shifts: Morning Shift, Evening Shift, Night Shift.
- Weekly day off as per company schedule.
Salary & Benefits
- Competitive salary package.
- Medical Insurance.
- Annual Leave as per Saudi Labor Law.
- Training and career development opportunities.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Wataniya Business Group
Strategic Planning and Performance Specialist
Riyadh, KSA
A leading Saudi holding company seeks a Strategic Planning and Performance Specialist to support strategic planning, performance measurement, data analysis, and reporting. The role involves monitoring KPIs, tracking init
Inventory Controller
Riyadh, KSA
Wataniya Business Group is seeking an experienced Inventory Controller to manage warehouse inventory, stock movements, ERP transactions, and inventory accuracy across multiple locations. Requires 3-5 years of experience
Human Resources Operations Specialist
Riyadh, KSA
The company announces the availability of a position titled Human Resources Operations Specialist to work within a structured team focused on operational compliance and efficient execution of HR processes while adhering