Call Center Operator
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The American University in the Emirates is seeking a Call Center Operator to manage inbound inquiries, student support services, and communication operations. The role requires a Bachelor's degree, 1-3 years of customer service experience, and bilingual fluency in English and Arabic.
Key Skills for This Role
Responsibilities
- Respond to inquiries and concerns promptly and professionally
- Investigate, research, and resolve issues through computer systems
- Appropriately transfer calls to relevant departments or staff
- Ensure unresolved issues are followed up in a timely manner
- Maintain detailed and accurate records of interactions
- Recognize recurring issues and provide insights to supervisors
- Perform any other tasks as assigned by the supervisor
Requirements
- Bachelor’s degree in any field from an accredited university
- 1 3 years of experience in customer service or a related field
- Call center training or experience is preferred
- Must be bilingual (speaks English and Arabic fluently)
- Very high degree of independence, responsibility, and judgment
- Strong customer service orientation
- Excellent verbal and written communication skills in both English and Arabic
- Effective time management skills
- Ability to handle multiple tasks and prioritize effectively
Full Job Posting
Job Overview
- The American University in the Emirates is seeking professional and customer focused individuals to manage inbound inquiries, student support services, and communication operations.
Qualifications & Experience
- Bachelor’s degree in any field from an accredited university
- 1 3 years of experience in customer service or a related field
- Call center training or experience is preferred
- Must be bilingual (speaks English and Arabic fluently)
Skills / Training / Knowledge
- Very high degree of independence, responsibility, and judgment
- Maintains a professional image and relationships with faculty/students and all stakeholders
- Must maintain confidentiality
- Effectively resolves daily matters independently
- Strong customer service orientation
- Excellent verbal and written communication skills in both English and Arabic
- Effective time management skills
- Ability to handle multiple tasks and prioritize effectively
Job Description
- Respond to inquiries and concerns promptly and professionally, ensuring each interaction is positive and solution focused.
- Investigate, research, and resolve issues through the computer systems, ensuring accurate and efficient solutions.
- Appropriately transfer calls to relevant departments or staff when necessary, ensuring a seamless experience.
- Ensure that unresolved issues are followed up in a timely manner until fully resolved, keeping callers informed throughout the process.
- Maintain detailed and accurate records of interactions, including call logs, reports, and resolutions.
- Recognize recurring issues and provide insights to supervisors on potential improvements or common concerns.
- Perform any other tasks as assigned by the supervisor to support the smooth operation of the call center and university initiatives.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at KAFLAS
Senior Accounting Officer
Sharjah, UAE
Almarai seeks a Senior Accounting Officer in Sharjah to support accurate financial reporting and controls. Responsibilities include cash flow management, reconciliations, period-end activities, costing, and SAP validatio
Accountant
Dubai, UAE
Dubai Civil Aviation Authority is seeking an Accountant to support financial operations, reporting, budgeting, and compliance. The role involves bank transactions, reconciliations, petty cash management, accounts payable
Senior Accountant
Dubai, UAE
OliOli Children's Museum in Dubai seeks a Senior Accountant to oversee accounting operations, financial reporting, and compliance. The role requires a bachelor's degree in finance or accounting, at least 4 years of accou
Junior Accountant
Dubai, UAE
Veto Road Contracting seeks a Junior Accountant in Dubai to support accounting operations, bookkeeping, and financial reporting. The role involves managing accounts payable/receivable, bank reconciliations, VAT complianc
Personal Assistant
Dubai, UAE
AW Connect seeks a Personal Assistant to support a CEO in Dubai, managing calendars, travel, correspondence, and household coordination. The role requires 2+ years of experience and strong organizational skills.
Store Keeper
Sharjah, UAE
Al Marwan Group is hiring a Store Keeper in Sharjah for inventory management, warehouse operations, and stock control. The role requires 3+ years of experience in a construction store environment and proficiency in ERP s
Payroll Specialist
Dubai, UAE
Space42 is seeking a Payroll Specialist in Dubai to manage payroll operations, ensure compliance, and handle compensation administration. The role requires 4-7 years of payroll experience and proficiency in payroll syste
HR Officer
Dubai, UAE
GEMS Cambridge International School in Dubai seeks an HR Officer to support recruitment, employee relations, payroll, and compliance. The role involves managing end-to-end recruitment, maintaining employee records, and e
Senior Accounting Officer
Sharjah, UAE
Accountant
Dubai, UAE
Senior Accountant
Dubai, UAE
Junior Accountant
Dubai, UAE
Personal Assistant
Dubai, UAE
Store Keeper
Sharjah, UAE
Payroll Specialist
Dubai, UAE
HR Officer
Dubai, UAE