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Call Center Executive
Multiplier AI
Noida, IND
Full-time
Entry · 0+ years experience
Onsite
Discovered 3 weeks ago
Free
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Key Responsibilities
- Manage large volumes of inbound and outbound calls promptly.
- Identify customer needs, clarify information, and provide solutions or alternatives to resolve issues.
- Maintain a positive, empathetic, and professional attitude toward customers always.
- Follow communication scripts and guidelines to ensure consistent service delivery.
- Escalate unresolved queries to appropriate departments when necessary.
- Keep records of customer interactions, transactions, comments, and complaints.
- Meet personal/team qualitative and quantitative targets.
- Adhere to all call center procedures and policies, ensuring compliance with company standards.
Requirements
- Proficiency in English (Mandatory).
- Basic proficiency in Hindi(Preferred).
- Strong verbal communication and active listening skills.
- Ability to multi-task, set priorities, and manage time effectively.
- Previous experience in a call center or customer service role is a plus but not mandatory.
- Problem-solving attitude and patience when handling customer queries.
- Basic computer skills (typing, navigating software, etc.).
Benefits
- Competitive salary with performance-based incentives.
- Opportunity for career advancement.
- Paid training and continuous development opportunities.
- Supportive work environment.
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