Call Center Customer Service Representative

Call Center Customer Service Representative

Primary Responsibilities:

• Timely manage a huge number of incoming and outgoing calls.
• Recognizing customer’s needs, check every issue, elucidate facts and come up with solutions or alternatives.
• Selection of topics according to provided communication scripts
• Maintain records of all conversations in call center’ database in an intelligible manner.
• Point out the needs and requirements by incorporation with the customers.
• Regularly attend informative conferences to enhance knowledge and performance levels.
• Improve organization position by taking up ownership for achieving new and various requests, and exploring opportunities to add value to job accomplishments.

Qualifications

• High school diploma

Preferred Skills/Experience

• Telephone skills
• Data entry skills
• Attention to detail
• Active listening skills
• Documentation skills
• Problem solving skills
• Friendly and pleasant manner
• Typing and word processing skills
• Excellent verbal communication skills
• 1-2 years of call center representative experience