Call Center Agent
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Key skills for this role
About the Role
The Pearl International Hospital seeks a compassionate Call Center Agent to manage high-volume patient communications, schedule appointments, and provide accurate information. Requires 2-3 years of call center or customer service experience, fluency in English and Arabic, and a healthcare background is preferred.
Key Skills for This Role
Responsibilities
- Answer high volume inbound calls promptly, professionally, and courteously
- Schedule, reschedule, and cancel patient appointments using the Hospital Information System (HIS)
- Provide clear, accurate information regarding hospital services, clinic timings, physician availability, and accepted insurance networks
- Direct urgent or specialized medical inquiries to appropriate departments or emergency services
- Accurately input and update patient demographic and insurance information in the database
- Conduct follow up calls for appointment reminders, patient feedback, or post care check ins
- Maintain the highest level of patient confidentiality and adhere to hospital policies and privacy regulations
Requirements
- Minimum 2–3 years of experience in a call center or customer service role
- Previous experience in a hospital, clinic, or healthcare environment is highly preferred
- High school diploma or equivalent; a degree or certification in healthcare administration or a related field is an advantage
- Excellent verbal communication skills in both English and Arabic
- Proficiency in basic computer applications and data entry
- Familiarity with medical booking software or Hospital Information Systems (HIS) is a strong plus
- Strong active listening, empathy, patience, and ability to remain calm under pressure
- Must be locally available in Qatar with a valid QID and transferable NOC
Full Job Posting
About Us
- At The Pearl International Hospital, we are dedicated to providing world class, patient centered healthcare to our community.
- Located in the heart of The Pearl Island, we are committed to excellence in medical care and customer service.
- We are currently seeking a highly motivated and compassionate Call Center Agent to act as the first point of contact for our patients.
Role Summary
- As a Hospital Call Center Agent, you will play a crucial role in managing our high volume patient communications.
- You will be responsible for handling incoming and outgoing calls, scheduling appointments, addressing patient inquiries, and providing accurate information regarding our hospital's services.
- The ideal candidate will have excellent communication skills, a background in healthcare or customer service, and the ability to handle sensitive information with complete confidentiality.
Key Responsibilities
- Patient Interaction: Answer high volume inbound calls promptly, professionally, and courteously.
- Appointment Management: Schedule, reschedule, and cancel patient appointments using our Hospital Information System (HIS), ensuring accuracy and minimal wait times.
- Inquiry Resolution: Provide clear, accurate information regarding hospital services, clinic timings, physician availability, and accepted medical insurance networks.
- Triage and Routing: Direct urgent or specialized medical inquiries to the appropriate departments, nursing stations, or emergency services according to established protocols.
- Data Entry: Accurately input and update patient demographic and insurance information in the database during calls.
- Outbound Calls: Conduct follow up calls for appointment reminders, patient feedback, or post care check ins as directed.
- Compliance: Maintain the highest level of patient confidentiality and adhere strictly to all hospital policies and Ministry of Public Health (MoPH) privacy regulations.
Qualifications & Requirements
- Experience: Minimum 2–3 years of experience in a call center or customer service role. Previous experience in a hospital, clinic, or healthcare environment is highly preferred.
- Education: High school diploma or equivalent; a degree or certification in healthcare administration or a related field is an advantage.
- Language Skills: Excellent verbal communication skills in both English and Arabic are required to effectively serve our diverse patient base.
- Technical Skills: Proficiency in basic computer applications and data entry. Familiarity with medical booking software or Hospital Information Systems (HIS) is a strong plus.
- Soft Skills: Strong active listening, empathy, patience, and the ability to remain calm and professional under pressure. Basic understanding of medical terminology is preferred.
- Availability: Must be locally available in Qatar with a valid QID and transferable NOC.
How to Apply
- If you are passionate about healthcare and possess the skills to deliver exceptional patient service, please submit your updated resume with photo, detailing your relevant experience.
- Only shortlisted candidates will be called for an interview.
Work Location
- In person
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