Call Center Agent
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Key skills for this role
About the Role
The Ritz-Carlton, Doha is seeking a Call Center Agent to process reservation requests via phone, fax, or mail. The role involves identifying guest needs, verifying availability, and maximizing revenue.
Key Skills for This Role
Responsibilities
- Process reservation requests, changes, and cancellations by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies
- Input and access data in reservation system
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.
Key Responsibilities
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types by inputting correct code and rate.
- Follow proper escalation procedures when addressing guest concerns.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Additional Requirements
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
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