Call Center Agent - Arabic Speaker
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About the Role
Job Title – Call Center Agent Type - Long Term Work Location - Dubai Salary - Up to 5000 AED Job Responsibilities: Handle inbound and outbound customer calls professionally. Resolve customer queries, complaints, and service requests efficiently.
Key Skills for This Role
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Overview
- **Job Title – Call Center Agent**
- **Type - Long Term**
- **Work Location - Dubai**
- **Salary - Up to 5000 AED**
Job Responsibilities
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, complaints, and service requests efficiently.
- Provide accurate information about products, services, and processes.
- Maintain high levels of customer satisfaction and service quality.
- Update customer records and document interactions in the system.
- Follow company policies, compliance, and call quality standards.
- Escalate complex issues to the concerned department when required.
Requirements
- Previous experience in Customer Service or Call Center role preferred.
- Strong communication and interpersonal skills.
- Ability to handle customers professionally under pressure.
- Good computer knowledge and typing skills.
- Banking experience is an added advantage.
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