Call Center Agent - Arabic
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Key skills for this role
About the Role
Merakee LLC is hiring a Call Center Agent in Doha, Qatar to support a national healthcare screening program. The role involves contacting participants, scheduling appointments, handling inbound/outbound calls, and maintaining records.
Key Skills for This Role
Responsibilities
- Contact and invite eligible participants for national screening programs
- Schedule, confirm, and manage appointments using approved clinical systems
- Handle inbound and outbound calls professionally and courteously
- Provide accurate information and guidance to participants
- Update and maintain participant records while ensuring data accuracy and confidentiality
- Follow established scheduling procedures, policies, and quality standards
- Escalate complex cases and participant concerns when required
- Collaborate with multidisciplinary teams to support seamless screening operations
Requirements
- Minimum High School qualification (higher education is an advantage)
- At least 2 years of experience in a call center, customer service, healthcare, or hospitality environment
- Strong communication skills in English; Arabic is highly preferred
- Good computer skills, including MS Office applications
- Excellent customer service and interpersonal skills
- Ability to work in a fast paced environment while maintaining accuracy and professionalism
Full Job Posting
Job Overview
- Hiring: Call Center Agent Arabic
- Location: Doha, Qatar
- We are seeking motivated and customer focused professionals to join a leading healthcare screening program in Qatar.
Key Responsibilities
- Contact and invite eligible participants for national screening programs.
- Schedule, confirm, and manage appointments using approved clinical systems.
- Handle inbound and outbound calls professionally and courteously.
- Provide accurate information and guidance to participants.
- Update and maintain participant records while ensuring data accuracy and confidentiality.
- Follow established scheduling procedures, policies, and quality standards.
- Escalate complex cases and participant concerns when required.
- Collaborate with multidisciplinary teams to support seamless screening operations.
Requirements
- Minimum High School qualification (higher education is an advantage).
- At least 2 years of experience in a call center, customer service, healthcare, or hospitality environment.
- Strong communication skills in English; Arabic is highly preferred.
- Good computer skills, including MS Office applications.
- Excellent customer service and interpersonal skills.
- Ability to work in a fast paced environment while maintaining accuracy and professionalism.
What We Are Looking For
- Positive attitude and strong work ethic.
- Attention to detail and commitment to quality service.
- Ability to work effectively with people from diverse cultural backgrounds.
- Strong organizational and problem solving skills.
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