Call Center Agent
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Key skills for this role
Role Overview
The employer is seeking a highly driven, target-oriented Call Center Representative for a healthcare environment.
The role converts patient inquiries into appointments and supports patient acquisition and clinic schedule utilization.
Key Skills for This Role
Full Job Posting
Position Overview
The employer is seeking a highly driven, target-oriented Call Center Representative for a healthcare environment.
The role converts patient inquiries into appointments and supports patient acquisition and clinic schedule utilization.
Key Responsibilities
- Meet daily, weekly, and monthly KPIs for call volume, appointment conversion, and call handling efficiency.
- Convert inbound queries into booked appointments across clinical specialties and medical packages.
- Conduct outbound campaigns for follow-ups, pending treatment conversions, missed appointment re-booking, and preventive care reminders.
- Address patient hesitations and guide patients through booking and clinic visit confirmation.
- Present medical packages, specialized consultations, and wellness checks to drive facility revenue.
- Maintain high call accuracy, minimal drop rates, and rapid response times.
- Maintain accurate records in the Electronic Medical Record or Hospital Information System.
Qualifications and Requirements
- Proven experience in a target-driven call center role within a UAE medical center, cosmetic clinic, or hospital is required.
- Fluent spoken and written Arabic and strong professional English are required.
- A results-focused approach and strong drive to achieve sales, booking, and conversion metrics are required.
- Hands-on experience with healthcare CRM or EMR software and automated call center platforms is required.
- Excellent persuasive communication, negotiation, objection handling, and crisis resolution skills are required.
- The role requires effective performance under high call volumes.
Systems and Skills
- Relevant systems include healthcare CRM or EMR software and automated call center platforms.
- The role requires accurate call handling, patient engagement, appointment conversion, and healthcare service communication.
Compensation
- Pay is AED 3,000 to AED 4,000 per month.
Workplace
- Work location is in person.
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