Café Operations Manager
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Key skills for this role
About the Role
Propharma Medical Supplies seeks a Café Operations Manager to lead daily operations in Abu Dhabi. The role involves team leadership, customer service, financial management, and compliance.
Key Skills for This Role
Responsibilities
- Oversee the daily operations of the café, ensuring smooth and efficient service.
- Lead, motivate, and develop the café team to achieve high performance.
- Maintain excellent customer service standards and promptly resolve customer concerns.
- Monitor sales, profitability, inventory, and operational costs.
- Manage staff scheduling, recruitment, onboarding, and performance evaluations.
- Ensure compliance with UAE food safety, hygiene, and health regulations.
- Implement strategies to increase revenue and improve customer satisfaction.
- Coordinate with suppliers and manage stock levels to minimize waste.
- Prepare operational reports and achieve business KPIs.
Requirements
- Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field
- Minimum 5 years of experience managing café or restaurant operations, preferably in the UAE
Full Job Posting
Job Overview
- Are you a passionate hospitality professional with strong leadership skills and a proven track record in café operations? We are looking for an experienced Café Operations Manager to lead our team and ensure exceptional customer experiences while driving operational excellence.
Key Responsibilities
- Oversee the daily operations of the café, ensuring smooth and efficient service.
- Lead, motivate, and develop the café team to achieve high performance.
- Maintain excellent customer service standards and promptly resolve customer concerns.
- Monitor sales, profitability, inventory, and operational costs.
- Manage staff scheduling, recruitment, onboarding, and performance evaluations.
- Ensure compliance with UAE food safety, hygiene, and health regulations.
- Implement strategies to increase revenue and improve customer satisfaction.
- Coordinate with suppliers and manage stock levels to minimize waste.
- Prepare operational reports and achieve business KPIs.
Requirements
- Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field.
- Minimum 5 years of experience managing café or restaurant operations, preferably in the UAE.
Work Location
- In person
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