Cafe Customer Service Associate | Retail | M&S Cafe | UAE
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Key skills for this role
About the Role
The role involves delivering exceptional customer service, managing inventory, operating cash registers, and enhancing sales through upselling and cross-selling.
Key Skills for This Role
Responsibilities
- Engage with customers to provide high level of service and assist with their needs.
- Address basic customer complaints and escalate issues as needed.
- Ensure store is well organized and adheres to visual merchandising standards.
- Participate in receiving new shipments and restocking the store.
- Recommend products to customers focusing on upselling and cross selling.
- Operate cash register, process transactions, and follow payment policies.
Requirements
- Customer service experience
- Ability to handle cash register
- Strong communication skills
Full Job Posting
Overview
- The Customer Service Associate Cafe plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales.
What You Will Do
- Engage with customers to provide a high level of service and assist with their needs.
- Address basic customer complaints and escalate issues as needed.
- Ensure that the store is well organized and adheres to company visual merchandising standards.
- Regularly clean and maintain the sales floor to create an inviting shopping environment.
- Actively participate in receiving new shipments and restocking the store.
- Help manage inventory and ensure the store is fully stocked.
- Recommend products to customers based on their needs, focusing on upselling and cross selling.
- Stay updated on product information to make informed recommendations.
- Operate the cash register, process transactions, and follow company policies for handling payments.
- Ensure accurate cash handling and maintain a clean and organized checkout area.
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