Cable Technician 1

The Cable Technician I is responsible for performing basic low-voltage cabling work and providing on-site technical support for end users.

This role supports daily IT operations, including troubleshooting workstation issues, installing and maintaining cabling infrastructure, and ensuring reliable connectivity at customer or internal locations.

The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced environment.

• Install, terminate, and test Cat5e/Cat6 network cabling following industry standards.
• Perform cable routing, dressing, labeling, and documentation.
• Assist with installation of racks, patch panels, faceplates, and related hardware.
• Troubleshoot connectivity issues related to cabling infrastructure.
• Follow safety protocols and maintain a clean work environment on job sites.
• Provide hands-on technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Perform troubleshooting for hardware, software, and network connectivity issues.
• Assist with workstation setup, imaging, upgrades, and deployments.
• Support user account setup, password resets, and basic application support.
• Document work performed in ticketing systems and escalate issues as needed.
• Provide excellent customer service to end users, both onsite and remotely.