C193 - Case Manager - (Full Time)

Act as a positive role model, coach, advisor, leader, and rational authority for clients

Teach clients effective social and interpersonal skills through daily groups and through the tasks of appropriate daily living and social activities

Contribute to maintaining a therapeutic environment following therapeutic community principles which encourage awareness of interdependence of community members and the value of responsible concern for oneself and others

Prepare intake and admission documentation for review with new clients in the Housing Program prior to the client’s move-in date

Welcome and orient incoming clients to Transitional and Supportive Housing Programs. Review the Resident Handbook with clients and assist them with move-in needs such as bedbug protocols, unpacking, getting familiar with the building, health and safety protocols, community resources and staff locations

Form and maintain positive and effective collaborative relationships of accountability with clients in the areas of education, employment, recovery, volunteer participation and independent living

Actively involve the client in action planning and encourage them to take responsibility for the outcomes they are striving to achieve

Provide crisis intervention when necessary

Assist in monitoring client’s activities within residential buildings to ensure that areas are appropriately used for their purpose by visiting floors and common areas and viewing video camera feeds as required

Connect clients to relevant community resources, services, and opportunities

Assist in bridging clients to long-term un-serviced housing

Act as an advocate for the client during their stay and maintain contact after discharge to provide follow-up support if possible

Conducting monthly suite inspections, move in and move out Inspection as required

Act as representative of the program in the OHS committee

Facilitate support groups and workshops focusing on life skills, health and wellness, recovery planning, harm reduction, communication, personal financial management, stress management, etc.

Determine the needs and composition of counselling groups and design or adapt a process tailored to clients’ needs

Work to improve groups and client meetings by adjusting interventions, strategies, and approaches to meet group members’ needs

Help group members establish how they will treat each other. Facilitate communication among group members

Encourage the engagement and participation of all group members

Evaluate group outcomes and incorporate feedback into future learning situations

Assist in liaising with treatment centres, support recovery programs, addictions and mental health workers, shelters, primary care clinics, correctional institutions, police, hospitals, and outpatient clinics to reach prospective clients to improve continuity of care

Maintain current knowledge of social, economic, recreational, and educational resources in the community

Demonstrates initiative, flexibility, adaptability, and resourcefulness

Actively seeks and incorporates feedback to inform continuous self-improvement

Sets goals, creates, and implements action plans, monitors progress, and evaluates results

Adeptly manages competing tasks and uses time efficiently and effectively

High degree of relevant and current job knowledge and skill

Consistently produces accurate, thorough, high-quality work in a timely manner

Builds and promotes a culture of health and safety in the workplace

Implements and enforces best practices in health and safety within the workplace

Models independent thinking and creativity

Demonstrates effective problem-solving skills

Makes clear, consistent, transparent, and timely decisions after contemplating various available courses of action

Exercises sound judgment in the best interests of the organization

Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices

Fosters enthusiasm, energy, and commitment

Takes responsibility for personal actions, performance, and health

Is reliable and accountable; shows up on time ready to work

Effectively works with their colleagues to ensure organizational success

Champions positive working relationships with staff and external stakeholders

Supports an environment of openness, and champions teamwork and communication across programs

Leverages the expertise and experience of others for organizational success

Internal applications will be accepted until September 01st, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.