C10 - Residential Support Worker - (Casual)

Administration

Qualifications

• Grade 12
• Certificate in Community Social Service
• Recent, related experience of one year working with marginalized populations, substance use services, mental health, corrections, etc
• The ability to understand the dynamics of offender behaviour and assess their needs and risks
• The skills to counsel offenders, form effective relationships and gain trust
• The skills to understand the use of authority in supervision and to intervene effectively in crisis situations
• The ability to assist offenders in identifying and solving practical problems involved in their successful reintegration into the community
• The ability to assist offenders in identifying and obtaining community services required for their successful reintegration
• Skills in communicating effectively, both orally and in writing
• The ability to demonstrate cultural competence and respect for diversity
• Satisfactory completion of police fingerprinting and enhanced security reliability clearance
• Satisfactory completion of Employee Immunization Record is required
• Satisfactory completion of Nonviolent crisis intervention (NVCI) certification
• First Aid Level 1 with CPR is required

Skills & Knowledge

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment, including telephone system, fax machine, photocopier, printer, etc.
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Ability to engage, facilitate, support, empower and increase motivation for change; actively involving the residents/alumni in the change process and encouraging the resident to take responsibility for the outcomes they achieve
• Ability to form effective collaborative relationships with clients for the purpose of facilitating their success in a performance-based program
• Ability to perceive situational or other stressors, subtle changes in motivation that elevate risk, and act proactively to check in and bring the client back on track toward their goals using appropriate strategies, and prioritizing issues
• Ability to work in a trauma-informed framework
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Approach to Work

Job Knowledge & Quality of Work

Judgement & Decision-Making

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

Teamwork & Collaboration

Closing Date