Butler Service Desk Agent
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Key skills for this role
About the Role
St. Regis is seeking a Butler Service Desk Agent to answer and process guest requests via phone, email, chat, and mobile, operate the switchboard, and provide information about room features and local attractions.
Key Skills for This Role
Responsibilities
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
- Operate telephone switchboard, process wake up calls, and direct calls to appropriate extensions
- Log all guest requests or issues into computer and follow up to ensure resolution
- Provide information to guests about room features, property amenities, and local areas of interest
- Process room service orders and record transactions in point of sale system
Requirements
- High school diploma or equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds without assistance
Full Job Posting
Position Summary
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
- Operate telephone switchboard, process guest requests for wake up calls, and connect and direct calls.
Responsibilities
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
- Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extension.
- Receive, record, and relay messages accurately.
- Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest.
- Provide information to guests about room features, property amenities, and local areas of interest.
- Process room service orders, answer questions on menu selection and record transactions in point of sale system.
- Assist guests with accessing internet and guestroom entertainment.
Preferred Qualifications
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
Physical Requirements
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
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