Business Services Manager - NTI Operations

Overview

Job Purpose

Procure-to-Pay (P2P) Leadership – NTI Wide

• Lead and oversee the end-to-end procurement process across NTI in alignment with KAUST procurement policies.
• Manage the full Procure-to-Pay lifecycle, including requisitions, purchase orders, contract coordination, invoice validation, and follow-up payment with central finance.
• Ensure appropriate documentation, approvals, and delegation of authority compliance for all procurement transactions.
• Provide guidance to NTI units on procurement procedures, contract structuring, and vendor engagement.
• Monitor procurement cycle timelines and identify opportunities for process optimization.
• Coordinate with central Procurement, Finance, and Legal teams to facilitate efficient execution of strategic and high-value procurements.

Revenue Management – NTI

• Oversee NTI revenue management processes in coordination with relevant NTI units and finance.
• Ensure appropriate revenue tracking, recognition alignment, and financial coding in SAP.
• Support the development of revenue reporting dashboards and performance monitoring.
• Coordinate milestone tracking and financial validation related to NTI projects and commercial engagements.
• Ensure alignment between operational delivery and revenue recognition principles.

Financial Operations

• Oversee NTI operational financial processes, including expense management, accrual coordination, and cost allocation.
• Ensure financial transactions are recorded accurately and in compliance with KAUST financial policies.
• Support budget planning and expenditure monitoring across NTI in collaboration with Finance Business Partners.
• Ensure proper cost center and WBS structure utilization within SAP.

Contract & Vendor Management

• Oversee vendor onboarding, due diligence, and compliance documentation.
• Ensure contracts reflect appropriate payment terms, risk allocation, and financial safeguards.
• Coordinate with Legal, Procurement, and Finance to resolve contract-related operational issues.
• Monitor vendor performance from a financial and service delivery standpoint.

Governance, Compliance & Risk

• Ensure adherence to KAUST procurement and financial governance frameworks.
• Maintain audit-ready documentation across procurement and financial activities.
• Support internal and external audits and implement corrective actions where required.
• Proactively identify operational, financial, and contractual risks within NTI’s service model.
• Strengthen internal controls and ensure segregation of duties within the business services function.

Process Optimization & Continuous Improvement

• Identify and implement improvements in NTI Business Services workflows.
• Collaborate with IT and Finance to enhance SAP usage and reporting capabilities.
• Standardize processes across NTI units to ensure consistency and control.
• Develop dashboards and performance metrics to track operational efficiency.

Competencies

• Strong knowledge of Procure-to-Pay lifecycle.
• Financial control and governance mindset.
• Solid understanding of SAP (P2P, finance modules).
• Contract and vendor risk awareness.
• Strong stakeholder management skills.
• Ability to balance operational urgency with policy compliance.
• Process design and workflow optimization capability.
• Leadership and team management skills.
• Strong analytical and problem-solving skills.
• Clear communication and decision-making ability.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Professional certification (CMA, CPA, PMP or equivalent) is preferred.
• MBA is considered an asset.

Experience

• Minimum of 7–10 years of progressive experience in financial operations, procurement, or shared services.
• Demonstrated experience managing Procure-to-Pay processes.
• Experience within a complex institutional, government, or semi-government environment preferred.
• Prior team management experience required.