Business Process Specialist
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Key skills for this role
About the Role
We are looking for an experienced Business Process Specialist to support Business Excellence initiatives through process documentation, standardization, and improvement across Customer Experience functions.
Key Skills for This Role
Full Job Posting
Overview
We are looking for an experienced
Business Process Specialist
to support Business Excellence initiatives through
process documentation, standardization, and improvement
across
Customer Experience
functions.
Key Responsibilities
- Conduct stakeholder workshops and gather process requirements.
- Design
- To-Be processes
- and workflows.
- Develop and maintain
Sops
- and BPM documentation.
- Identify process improvement opportunities and support re-engineering initiatives.
- Analyze KPIs and process performance metrics.
- Ensure alignment with BPM governance and standards.
- Coordinate reviews, approvals, and process sign-offs.
Required Skills
- Experience in
Bpm & Bpr Methodologies
- Hands-on experience with SAP Signavio/ ARIS / Microsoft Visio (preferred)
- **Salesforce experience**
- preferred
- **CX Transformation experience**
- across Marketing, Sales, Leasing, Operations, Maintenance, and Mobile Apps
- GCC Real Estate experience preferred
- Strong stakeholder management and analytical skills
- **Lean Six Sigma Green Belt**
- preferred
Qualifications
- Bachelor’s degree in Business, Information Systems, Engineering, or related field
- Minimum
- 5+ years
- of experience as a Business Analyst / BPM Specialist or similar role
- Experience in real estate, government, or large enterprise environments preferred.
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