Compliance Applications Support Specialist
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Key skills for this role
About the Role
Raqmiyat is seeking a Senior Application Support Specialist with 8+ years of experience to support banking compliance applications including AML, Sanctions Screening, and KYC. The role requires hands-on experience with tools like SIRON, FircoSoft, or NICE Actimize, and knowledge of ITIL processes.
Key Skills for This Role
Responsibilities
- Provide production support for AML, Transaction Monitoring, Sanctions Screening, KYC, and Compliance applications
- Monitor application performance, troubleshoot incidents, and perform root cause analysis
- Support application changes, releases, upgrades, and patch management
- Coordinate with business users, IT teams, and vendors to resolve production issues
- Maintain application documentation and ensure compliance with audit, security, and regulatory requirements
- Perform routine health checks and support disaster recovery activities
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 8+ years of application support experience in the banking or financial services industry
- Hands on experience supporting AML Transaction Monitoring, Sanctions Screening, KYC, Embargo Screening, or similar compliance applications such as SIRON, FircoSoft, NICE Actimize, Oracle Mantas, or equivalent
- Experience in Incident, Problem, Change, and Release Management within an ITIL environment
- Strong analytical, troubleshooting, communication, and stakeholder management skills
- Knowledge of banking compliance processes and financial crime systems
Full Job Posting
Overview
- We are seeking an experienced Senior Application Support Specialist with strong expertise in supporting banking compliance applications, including AML Transaction Monitoring, Sanctions Screening, KYC, Customer Due Diligence (CDD), Embargo Screening, and Financial Crime Compliance systems.
Key Responsibilities
- Provide production support for AML, Transaction Monitoring, Sanctions Screening, KYC, and Compliance applications.
- Monitor application performance, troubleshoot incidents, and perform root cause analysis.
- Support application changes, releases, upgrades, and patch management.
- Coordinate with business users, IT teams, and vendors to resolve production issues.
- Maintain application documentation and ensure compliance with audit, security, and regulatory requirements.
- Perform routine health checks and support disaster recovery activities.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 8+ years of application support experience in the banking or financial services industry.
- Hands on experience supporting AML Transaction Monitoring, Sanctions Screening, KYC, Embargo Screening, or similar compliance applications such as SIRON, FircoSoft, NICE Actimize, Oracle Mantas, or equivalent.
- Experience in Incident, Problem, Change, and Release Management within an ITIL environment.
- Strong analytical, troubleshooting, communication, and stakeholder management skills.
- Knowledge of banking compliance processes and financial crime systems.
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