Business Development Specialist

Job Summary

Key Responsibilities

B2B Business Development — Corporate Clients

• Attend and lead client meetings (online and in person) with corporate decision makers across Saudi Arabia.
• Present Whitecollars' HR consultancy and recruitment services clearly and professionally.
• Manage the full B2B business development cycle, including outreach, follow up, proposal preparation, negotiations, and deal closure.
• Convert qualified meetings into signed corporate clients and service agreements.
• Collaborate with outsourced business development partners responsible for generating meetings, while owning the responsibility for conversion and closing.
• Conduct post onboarding check ins with corporate clients to ensure satisfaction and identify upselling or repeat business opportunities.

B2C Business Development — Individual Clients

• Conduct discovery calls with individual clients seeking career, recruitment, or professional support services.
• Present service packages clearly, ensuring alignment with client needs and expectations.
• Follow up with B2C leads to maximise lead to paid conversion.
• Manage ongoing communication with individual clients via
• WhatsApp, email, and other approved channels.
• Conduct post service follow ups to assess satisfaction and encourage referrals.

Client Relationship Management & Retention

• Maintain strong relationships with both B2B and B2C clients to ensure high satisfaction and retention.
• Act as the primary point of contact during the early stages of the client relationship.
• Identify risks, concerns, or dissatisfaction early and coordinate internally to resolve issues.
• Support long term relationship building to encourage repeat engagements and referrals.

Events, Networking & Lead Generation

• Attend relevant online and offline events, conferences, and networking sessions across Saudi Arabia.
• Represent Whitecollars professionally to generate qualified B2B and B2C leads.
• Build and maintain a strong network of HR leaders, executives, and professionals.
• Ensure structured follow up of all event generated leads.

Systems & Process Building

• Work closely with the CEO to design, document, and optimize the end to end business development, sales & customer support process.
• Support the implementation of CRM tools, lead tracking systems, and follow up workflows.
• Contribute to improving proposal templates, pitch decks, and client facing materials.
• Provide insights and recommendations to improve conversion rates and overall BD performance.

Role Expectations

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• Whitecollars operates in a fast paced, high growth environment where the business development specialist is expected to work with a high level of independence from day one.
• The business development specialist must be comfortable working in a startup style setting where structure is evolving, and the individual is expected to contribute to building systems, not simply following them.
• This role is ideal for someone who enjoys moving fast, solving problems independently, and working directly with senior leadership to drive growth.
• This is not a role for someone who requires step by step guidance or extensive daily supervision.
• While the CEO will provide strategic direction, coaching, and performance support, the successful candidate must be self motivated, proactive, and capable of building momentum immediately.
• The ideal candidate will be able to swim from day one by taking ownership of responsibilities, driving outcomes independently, and executing business development, sales and customer support activities with minimal hand holding.
• Key expectations include:
• Demonstrating strong initiative and the ability to take action without waiting for instructions.
• Building and managing lead pipelines, follow ups, and client engagement processes proactively.
• Taking full accountability for meeting conversion, client acquisition, and relationship management outcomes.
• Identifying gaps, proposing solutions, and implementing improvements without being prompted.
• Thriving in an entrepreneurial setting where processes are being built from scratch and ownership is essential.
• Maintaining high energy, responsiveness, and a results driven mindset in all client facing activities.
• This position is best suited for an individual who is dynamic, commercially driven, and eager to take responsibility for delivering measurable growth.
• What Success Looks Like in the First 90 Days:
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• In the first three months, the business development specialist is expected to:
• Fully understand Whitecollars' B2B and B2C service offerings.
• Take ownership of active leads and client conversations immediately.
• Build a consistent follow up rhythm and pipeline management approach.
• Begin attending meetings and converting opportunities into signed clients.
• Identify gaps in the current BD process and propose improvements.
• Establish credibility as a trusted commercial representative of the business.
• Build sales, business development & customer support documents and processes.
• Early success will be measured by activity, ownership, responsiveness, and conversion progress.

Person Specification

Educational And Professional Requirements

• Bachelor's degree in Business Administration, Marketing, Management, or a related discipline.
• Professional certifications in sales, business development, or relationship management are an advantage.
• Proven experience in sales, business development, or client acquisition within service based businesses.
• Experience working with the Saudi Arabian market.

Skills And Competencies

• Strong commercial acumen with a clear focus on revenue and closing deals.
• Excellent communication, negotiation, and presentation skills.
• Confidence in leading client meetings and discovery calls.
• Strong follow up discipline and pipeline management skills.
• Ability to manage both corporate (B2B) and individual (B2C) client relationships.
• Comfortable using WhatsApp, email, LinkedIn, and CRM systems.
• Highly organised, proactive, and capable of working independently.
• Strong cultural awareness and professional presence suitable for the Saudi market.

Performance Metrics & Kpis

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• Given the growth stage of the business and the absence of historical performance benchmarks, formal performance metrics and KPIs for this role will be finalised after the successful completion of the probation period.
• During the probation period, performance will be assessed based on overall contribution, initiative, ownership, responsiveness, quality of client engagement, and demonstrated ability to convert opportunities into revenue.
• Upon completion of the probation period, a clear set of KPIs will be:
• Drafted collaboratively between the business development specialist and the CEO
• Aligned with business priorities, market conditions, and realistic growth targets
• Formally agreed upon and documented to guide ongoing performance evaluation and commission alignment

Commission & Incentive Scheme

• This role includes a performance based commission structure across both B2B corporate clients and B2C individual clients.
• For B2B clients, commission is set at 5% of top line revenue collected from acquired contracts and remains payable for as long as the client relationship is active.
• For B2C clients, commission includes 3% on sales generated directly from converted discovery calls and 2% on sales generated through other B2C channels, including WhatsApp communication, website enquiries, email follow ups, and inbound messaging platforms.
• Commission is payable upon successful payment collection.
• Full terms, eligibility criteria, attribution rules, and payout schedules are governed by the company's official Commission and Incentives Policy, which will be shared upon onboarding.