Business Development Manager
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Key skills for this role
About the Role
Servme is looking for a high-performing Business Development Manager to own the full SMB sales cycle for a hospitality CRM platform. The role focuses on closing new business and driving revenue through pipeline conversion.
Key Skills for This Role
Responsibilities
- Own and execute the full SMB sales cycle from qualified lead to closed won
- Conduct discovery calls and product demos with decision makers (owners, founders, operators)
- Actively manage inbound leads and outbound outreach to build pipeline
- Consistently close new business and achieve monthly and quarterly revenue targets
- Manage a high volume pipeline with short to medium sales cycles
- Understand customer needs and position Servme as a clear business solution
- Handle objections, pricing discussions, and contract negotiations confidently
- Maintain accurate pipeline tracking, forecasting, and CRM hygiene
- Collaborate with SDR, Marketing, and Customer Success teams for smooth handover
- Provide market and customer feedback to Product and Marketing teams
Requirements
- 4–5 years of experience in SMB sales, B2B sales, or SaaS sales
- Proven track record of closing deals and hitting revenue targets
- Experience selling to SMB decision makers (owners, founders, GMs)
- Strong presentation, negotiation, and objection handling skills
- Ability to manage multiple deals and priorities simultaneously
- Experience using CRM systems (HubSpot, Salesforce, or similar)
- Highly driven, results oriented mindset
- Strong communication and relationship building skills
- Fluency in English and Arabic required
- Experience in SaaS or hospitality tech is a strong advantage
Full Job Posting
Who Are We?
- We Are Servme! A powerhouse guest experience and CRM platform built for modern hospitality.
- We offer table and seat management, waitlist, guest profiling, commission free online bookings, a full marketing suite, and razor sharp analytics.
- We're the operational brain behind smarter restaurants, cafes, and hotels.
The Job in a Nutshell
- This role is not about managing accounts — it’s about closing new business and driving revenue.
- We’re looking for a high performing Business Development Manager to own the full SMB sales cycle, from first conversation to signed deal.
- This is a hands on, individual contributor role focused purely on pipeline conversion and revenue delivery.
What Will You Do?
- Own and execute the full SMB sales cycle from qualified lead to closed won.
- Conduct discovery calls and product demos with decision makers (owners, founders, operators).
- Actively manage inbound leads and outbound outreach to build pipeline.
- Consistently close new business and achieve monthly and quarterly revenue targets.
- Manage a high volume pipeline with short to medium sales cycles.
- Understand customer needs and position Servme as a clear business solution.
- Handle objections, pricing discussions, and contract negotiations confidently.
- Maintain accurate pipeline tracking, forecasting, and CRM hygiene.
- Collaborate with SDR, Marketing, and Customer Success teams for smooth handover.
- Provide market and customer feedback to Product and Marketing teams.
What Are We Looking For?
- 4–5 years of experience in SMB sales, B2B sales, or SaaS sales.
- Proven track record of closing deals and hitting revenue targets.
- Experience selling to SMB decision makers (owners, founders, GMs).
- Strong presentation, negotiation, and objection handling skills.
- Ability to manage multiple deals and priorities simultaneously.
- Experience using CRM systems (HubSpot, Salesforce, or similar).
- Highly driven, results oriented mindset.
- Strong communication and relationship building skills.
- Experience in SaaS or hospitality tech is a strong advantage.
- Fluency in English and Arabic required (French is a plus).
What We Offer You
- Inclusive and diverse culture that encourages innovation and flexibility in remote, in office, and hybrid work setups.
- Highly competitive compensation packages, including bonuses and the potential for shares.
- Personal development with regular training and an annual learning stipend.
- Autonomy, mentoring, and challenging goals.
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