Business & Data Analyst - ServiceNow HRSD
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Key skills for this role
Key Skills for This Role
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Key Responsibilities
- Join discovery workshops with HR and business stakeholders to capture requirements.
- Document current- and future-state HR processes, case types, and reporting needs.
- Collect and review HR data for quality issues — missing values, duplicates, inconsistent formats.
- Prepare data mapping, dictionaries, and business rules with guidance from the HRSD consultant.
- Prepare user stories, process flows, acceptance criteria, and test scenarios.
- Support UAT, defect follow-up, and go-live readiness.
Requirements
- ✓ 3–5 years in business analysis, data analysis, HR operations, HRIS support, or reporting.
- ✓ Experience gathering requirements, documenting processes, and validating data.
- ✓ Practical Excel skills — data organization, validation, and presenting findings.
- ✓ Basic understanding of data mapping, data quality, and testing (advanced SQL/ETL not required).
- ✓ Bachelor's degree in Business, HR, Information Systems, Data Science, or a related field.
- ✓ Fluent Arabic, spoken and written — mandatory; professional English required.
Preferred Qualifications
- Exposure to ServiceNow HRSD, Employee Center, or HR Case Management.
- Experience with HRIS platforms such as SAP SuccessFactors, Oracle HCM, or Workday.
- Power BI or dashboard/reporting experience.
- ServiceNow CSA / CIS-HRSD training, or a business-analysis / data certification.
About TAWANTECH
Saudi private fintech services provider delivering system integration, payments, cloud, cybersecurity, and financial technology solutions to organizations.
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