Business Analyst, Retail Systems
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Key skills for this role
About the Role
Couche-Tard/Circle K seeks a Business Analyst for Retail Systems on a temporary maternity leave replacement basis. The role involves coordinating enhancements, documentation, testing, and training for store systems like NCR Radiant and Bulloch.
Key Skills for This Role
Responsibilities
- Work as a lead member of the Retail systems team with functional and operational knowledge of NCR Radiant and Bulloch systems.
- Define development, testing and documentation of business requirements and deliverables on a project by project basis.
- Participate in defining development and project plans, including scoping, scheduling, and implementation.
- Lead definition of business requirements related to Retail Systems (C stores and Fuel).
- Plan, facilitate and lead workgroups with internal and external stakeholders to gather, define, analyze and validate business requirements.
- Provide support to the user community: training, error solving, system enhancement recommendation, expert office automation advice, query building.
- Develop and maintain user manuals to represent current and future systems.
- Create risk assessment analysis representing a complete and realistic course of probable events.
- Ensure system testing, QA & UAT are properly executed and documented according to department policies.
- Train end users to operate new and existing store systems technology.
- Liaison with vendors for efficient implementation of new software products and projects.
Requirements
- College diploma or university degree in computer science, information systems, or equivalent work experience
- Minimum 3 5 years experience in related area
- Extensive knowledge of Retail Systems within a store environment
- Good understanding of convenience stores and fuel station environments
- Excellent analytic and problem solving abilities
- Good functional knowledge of programming languages
- Project coordination skills
- Hands on experience developing test cases and test plans
- Proficiency with Microsoft suite of products
- Understanding of ERP systems, key architecture points and overall structure
- Bilingualism required (Advanced French and English) both spoken and written
Full Job Posting
THE ROLE
- Reporting to the Manager of Retail Systems based in Laval, QC, the position requires extensive operational and business knowledge of Store Systems for convenience stores and fuel operations along with a very good working knowledge of corporate Systems (Merchandising, Fuel, Accounting, Marketing).
- Responsibilities involve coordination of requests for enhancements from Stakeholders and compiling them into a release for the required systems.
- The position also involves documentation for various activities regarding new version releases including: Analyzing proposed enhancements from vendors; Collaboration with QA on the drafting of QA & UAT test plans including test cases; and drafting of communication plans for end users.
- The candidate will also be an intricate resource and be the lead liaison for the Retail Systems Team regarding demands from the operations and fuel teams.
What You’ll Do
- Works as a lead member of the Retail systems team with functional and operational knowledge of the NCR Radiant system and the Bulloch system.
- Defining development, testing and documentation of business requirements and deliverables on a project by project basis in collaboration with internal users and departments.
- Participates in defining the development and project plans, including scoping, scheduling, and implementation.
- Leads the definition of the business requirements that are related to the Retail Systems. (i.e. C stores and Fuel).
- Plan, facilitate and lead workgroups with internal and external stakeholders to gather, define, analyze and validate business, process, functional, and data requirements and business rules for selected systems.
- Provides support to the user community: training, error solving, system enhancement recommendation, expert office automation advice, query building, etc.
- Responsible for developing and maintaining user manuals to represent current and future systems.
- Creates risk assessment analysis representing a complete and realistic course of probable events.
- Responsible for ensuring system testing, QA & UAT are properly executed and documented according to the department policies.
- Train end users to operate new and existing store systems technology.
- Liaison with vendors for efficient implementation of new software products and projects.
What You’ll Need
- College diploma or university degree in the field of computer science, information systems and/or equivalent work experience.
- Minimum 3 5 years experience in related area.
- Extensive knowledge of Retail Systems within a store environment.
- Good understanding of convenience stores and fuel station environments.
- Excellent analytic and problem solving abilities.
- Good functional knowledge of programming languages.
- Project coordination skills.
- Able to communicate effectively with technical and non technical staff.
- Hands on experience developing test cases and test plans.
- Ability to effectively prioritize and execute tasks in a high pressure environment.
- Experience working both independently and in a team oriented environment.
- Proficiency with Microsoft suite of products.
WHY YOU SHOULD WORK HERE
- Group Insurance Program: flexibility to choose coverage (health and dental care, long term disability, life insurance, health spending account).
- Paid Time Off: vacation days, sick days, and personal days.
- Employee Discounts on products and services.
- Training and Development opportunities including workshops, seminars, and online courses.
- Recognition and Rewards programs.
- Mentorship Program.
- Scholarship Program for employees and their children.
Location & Type
- On site, Laval, QC (4204 boulevard Industriel, H7L 0E3).
- Temporary – Maternity Leave Replacement, Full Time (40 hours).
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