Business Analyst - Retail Banking
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
"As a Business Analyst - CRM at Emirates NBD, your role is responsible for bridging business stakeholders and technology teams to deliver effective CRM solutions.
Key Skills for This Role
Full Job Posting
Overview
"As a Business Analyst - CRM at Emirates NBD, your role is responsible for bridging business stakeholders and technology teams to deliver effective CRM solutions.
Leverage strong techno functional expertise in retail banking and servicing journeys, along with an understanding of regional (Middle East) regulatory and customer requirements, to support strategic CRM and digital transformation initiatives.
Key Responsibilities
- Lead business and functional analysis for CRM initiatives across branch, contact centre, and assisted digital journeys, ensuring requirements reflect real operational workflows and customer servicing needs.
- Translate complex business, regulatory, and operational requirements into clear CRM functional flows, data mappings, and system behaviours, supporting accurate and scalable solution design.
- Own the end to end requirement lifecycle for CRM features, from initial discovery and impact analysis through to UAT sign off and post release validation.
- Partner with Product Owners to provide functional insights and dependency analysis, enabling informed prioritisation decisions without assuming product ownership accountability.
- Define CRM specific acceptance scenarios, including role based behaviour, audit trail validation, maker checker controls, and exception handling across servicing journeys.
- Act as the functional authority during build and testing phases, clarifying CRM behaviour, resolving requirement ambiguities, and ensuring consistency across channels and user roles.
- Lead business led UAT activities by coordinating test scenarios, validating end to end journeys, assessing defect severity, and confirming readiness for production deployment.
- Perform release readiness and sanity validation from a business and operational perspective, ensuring CRM changes do not negatively impact frontline productivity or customer experience.
- Analyse defects, change requests, and operational feedback to distinguish between functional"
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Virtusa
Business Analyst - LOS
Dubai, UAE
Virtusa is seeking a Business Analyst with expertise in Loan Origination Systems (LOS) to engage with retail lending teams and define future-state origination journeys. The role requires 8-10 years of banking experience
GTB - Technology Delivery Manager
Dubai, UAE
Virtusa seeks a GTB Technology Delivery Manager to own end-to-end technology delivery for GTB applications including Payments, Cash Management, Trade Finance, and Supply Chain Finance as part of a Core Banking transforma
Infrastructure Engineer
Doha, QAT
Virtusa seeks an Infrastructure Engineer specializing in Nutanix AHV-based platforms. The role involves migrating server workloads using lift and shift and parallel build strategies, managing Nutanix HCI, and supporting
Dotnet Technical Lead
Doha, QAT
Virtusa is seeking a Dotnet Technical Lead with 8-12 years of experience to lead a team of .NET and React developers. The role involves designing scalable enterprise applications, developing REST APIs and microservices,
Treasury Testing
Dubai, UAE
Virtusa is looking for a Manual Test Engineer with automation knowledge and 5+ years of banking/payments testing experience. The role requires strong knowledge of SWIFT MT/MX messages, ISO 20022, and experience with paym
Treasury Testing
Dubai, UAE
Virtusa is looking for a Manual Test Engineer with automation knowledge for a Treasury Testing role in Dubai. The role requires 5+ years of banking/payments testing experience, strong knowledge of SWIFT MT/MX messages an
Java Developer
Doha, QAT
Virtusa is looking for a Java Developer with expertise in Agile, Web Services, Java, Spring Boot, and Microservices. The role involves backend development using Java 8/11, Spring Boot, REST APIs, and cloud platforms. Nic
Java Developer
Doha, QAT
Virtusa is looking for a Java Developer with strong backend development skills in Java, Spring Boot, and Microservices. The role requires experience with REST APIs, cloud platforms, and AI integration. Candidates should
Business Analyst - LOS
Dubai, UAE
GTB - Technology Delivery Manager
Dubai, UAE
Infrastructure Engineer
Doha, QAT
Dotnet Technical Lead
Doha, QAT
Treasury Testing
Dubai, UAE
Treasury Testing
Dubai, UAE
Java Developer
Doha, QAT
Java Developer
Doha, QAT